Onsite Client Success Specialist – Benefits SaaS Expert

Employee Navigator; Salt Lake City (UT); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Paid time off

401(k) with company match

Medical, dental, and vision insurance

Educational reimbursements

Job summary

Employee Navigator, based in Salt Lake City, is seeking a Client Support Specialist to deliver exceptional service to our customers. In this onsite role, you will assist broker clients with their customer journey while becoming an expert on our platform.

The ideal candidate will have over 3 years of experience in a client-facing position, possess excellent problem-solving skills, and demonstrate proficiency with Microsoft Office. We offer a competitive salary of $50,000-$56,000 and a comprehensive benefits package.

Qualifications

• 3+ years of experience in a client facing environment.
• Proven ability to produce positive results.
• Ability to provide quick and understandable answers.

Responsibilities

• Become an expert within all facets of the Employee Navigator platform.
• Leverage understanding of products to exceed client expectations.
• Provide first line support to customers via email, phone, or forum.

Skills

Customer service skills

Problem solving

Empathy

Microsoft Office proficiency

Education

Bachelor's Degree or equivalent experience

Job description

Employee Navigator, based in Salt Lake City, is seeking a Client Support Specialist to deliver exceptional service to our customers. In this onsite role, you will assist broker clients with their customer journey while becoming an expert on our platform.

The ideal candidate will have over 3 years of experience in a client-facing position, possess excellent problem-solving skills, and demonstrate proficiency with Microsoft Office. We offer a competitive salary of $50,000-$56,000 and a comprehensive benefits package.