Onsite Client Success Lead

The Adecco Group; Garden City South (NY); On-site; USD 65,000 - 118,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid time off

Job summary

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact for our programs, aligning with the client’s objectives and building a collaborative partnership. The role emphasizes strategic oversight, evolving the program, and managing daily recruitment activities to meet KPIs and client expectations.

Responsibilities include growing and retaining accounts, presenting reviews, and ensuring strong client satisfaction.

Qualifications

• High school diploma or equivalent with 5+ years in relevant work experience.
• Managerial/supervisory experience in a service provider environment preferred.
• Proven track record in customer satisfaction and relationship management.

Responsibilities

• Serve as primary client contact for Adecco programs and escalation point.
• Grow and retain accounts by building relationships with HR and Operations.
• Present monthly/quarterly business reviews to leadership.
• Manage recruitment activities, KPIs, and SLAs to ensure KPI targets.
• Price and sell services, including conversions and placements.
• Develop client-specific plans to grow and retain accounts.

Skills

Client relations

Leadership

Recruitment leadership

KPI & SLAs

MS Office

Education

High school diploma

5+ years experience

Tools

MS Office

PowerPoint

Job description

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact for our programs, aligning with the client’s objectives and building a collaborative partnership. The role emphasizes strategic oversight, evolving the program, and managing daily recruitment activities to meet KPIs and client expectations.

Responsibilities include growing and retaining accounts, presenting reviews, and ensuring strong client satisfaction.