Onsite Client Services Leader

Sps; New York (NY); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition Programs

Paid Time Off

Bonuses

Benefits Package

Job summary

SPS is seeking a Client Service Manager to lead on-site operations at client locations and manage the client relationship. This role ensures excellent service delivery and guides the on-site team to meet client expectations.

You will oversee daily operations, coordinate with client leadership, monitor KPIs and budgets, and drive continuous improvement in processes, service quality, and staff performance. Local travel up to 25% may be required, and you will lead a team of about 5–10 employees.

Qualifications

• High school diploma or equivalent required.
• 5+ years of experience in client service, operations, or relationship management.
• Experience leading a team of about 5–10 employees.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the primary point of contact for the client.
• Build strong relationships with clients, employees, vendors, and SPS leadership.
• Oversee daily operations and ensure excellent service delivery.
• Respond to client requests, concerns, and escalations.
• Identify problems and develop practical solutions.
• Look for ways to improve processes, service, and efficiency.
• Conduct regular site walkthroughs to monitor service and team performance.
• Coordinate special projects and client initiatives.

Skills

Customer service

Relationship-building

Communication skills

Problem-solving

Prioritization

Attention to detail

Client leadership

Proficient computer skills

Industry experience

Education

High School Diploma or equivalent

Tools

None

Job description

SPS is seeking a Client Service Manager to lead on-site operations at client locations and manage the client relationship. This role ensures excellent service delivery and guides the on-site team to meet client expectations.

You will oversee daily operations, coordinate with client leadership, monitor KPIs and budgets, and drive continuous improvement in processes, service quality, and staff performance. Local travel up to 25% may be required, and you will lead a team of about 5–10 employees.