Onsite Client Service Manager – Shipping & Receiving

SPS-North America Opportunities - Not Externally Posted Board; Normal (IL); On-site; USD 60,000 - 67,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

401k with matching

Paid Time Off

Job summary

The Client Service Manager (CSM) will sit on-site with our client and oversee multiple sites. You will manage daily service delivery, staff performance, and client satisfaction while strictly adhering to SPS policies.

You will lead governance, reporting, and operations improvements, coordinate projects, and manage vendor negotiations. Expect travel up to 25% and a professional, client-focused mindset.

Qualifications

• Must be forklift certified.
• High School Diploma (or equivalent) required.
• Minimum 5+ years in relationship building and ops management.
• Prev. management experience overseeing 5–10 employees.
• Ability to interact with C-level executives.
• Driven by client satisfaction with diplomacy and ownership.
• Strong team approach to account management.
• Creative strategic thinking and performance.
• Professional appearance and adherence to policies.
• Adhere to SPS policies and procedures.

Responsibilities

• Oversee daily service delivery across multiple sites.
• Manage staff performance and client relationships.
• Drive operational improvements and cost controls.
• Lead vendor negotiations and coordinate projects.
• Maintain site U&L (P&L) and budgeting.
• Ensure OSHA/EEOC compliance and safety.
• Provide training materials and sessions.
• Escalate issues and ensure timely client responses.
• Meet all deadlines for payroll, billing, and A/R.

Skills

Forklift certified

Excellent presentation

Strong English communication

Education

High School Diploma (or equivalent)

Job description

The Client Service Manager (CSM) will sit on-site with our client and oversee multiple sites. You will manage daily service delivery, staff performance, and client satisfaction while strictly adhering to SPS policies.

You will lead governance, reporting, and operations improvements, coordinate projects, and manage vendor negotiations. Expect travel up to 25% and a professional, client-focused mindset.