Onsite Client Services Lead

SPS; Seattle (WA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Career growth

Learning & development

Paid time off

Bonuses

Job summary

SPS is seeking a Client Service Supervisor to oversee onsite service delivery, staff performance, and client satisfaction across assigned projects. The role partners with the Client Service Manager to ensure professional, efficient service aligned with SPS policies and contractual expectations.

The CSS will act as the primary client contact, lead daily operations, coach staff, and drive improvements while maintaining strong communications with SPS leadership and clients.

Qualifications

• High School Diploma or equivalent required; Bachelor's Degree or higher preferred.
• Minimum of 3+ years of experience in relationship management, customer service, or operational management.
• Previous supervisory or management experience overseeing approximately 5–10 employees.
• Demonstrated ability to build and maintain strong business relationships with senior and executive-level clients.

Responsibilities

• Oversee daily service delivery and ensure client requests are received, delegated, tracked, and completed successfully.
• Serve as a primary day-to-day contact for clients and maintain consistent communication with client and SPS leadership.
• Ensure all contractual requirements, deadlines, KPIs, and SLAs are consistently met or exceeded.
• Maintain a high level of client satisfaction and participate in monthly and quarterly client business reviews.
• Conduct regular site walkthroughs to monitor service quality and team performance.
• Troubleshoot and resolve client, site management, and employee concerns.
• Document and report personnel, security, data breach, or other significant incidents to SPS leadership.
• Proactively apply the SPS Governance Model to support client satisfaction and operational consistency.

Skills

Relationship management

Customer service

Operational management

English communication

Supervisory experience

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

SPS is seeking a Client Service Supervisor to oversee onsite service delivery, staff performance, and client satisfaction across assigned projects. The role partners with the Client Service Manager to ensure professional, efficient service aligned with SPS policies and contractual expectations.

The CSS will act as the primary client contact, lead daily operations, coach staff, and drive improvements while maintaining strong communications with SPS leadership and clients.