Onsite Client Operations Leader - Travel Ready

Verisma; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

Verisma is seeking a Client Operations Supervisor to oversee assigned accounts under the Director of Client Operations. The role includes training, staffing, on-site and remote supervision, and ensuring efficient RI operations across facilities.

The candidate will review requests, manage workflows, and assist with performance reporting and client communications while upholding confidentiality and compliance standards.

Qualifications

• High School Diploma or GED required; some college preferred.
• RHIT certification preferred; ROI certification course eligibility within 90 days.
• Valid driver's license and safe driving history.
• Knowledge of HIPAA privacy standards required.
• Experience with medical records or healthcare is beneficial.
• Medical terminology coursework preferred.
• Ability to travel to various facilities as needed.
• Strong written and verbal communication with clients and staff.

Responsibilities

• Answer day-to-day client questions and ROIS.
• Meet facility revenue goals consistently.
• Identify opportunities to improve productivity.
• Maintain HIPAA-compliant release of information processes.
• Prepare weekly dashboards and month-end reports.
• Assist in training and supervising ROIS staff onsite and remotely.
• Support hiring, interviewing, and disciplinary actions as needed.
• Coordinate scheduling, payroll approvals, and travel expenses.
• Ensure confidentiality and adherence to company policies.

Education

High School Diploma or GED

RHIT Certification

ROI Certification (course) or eligibility

Driver's license

HIPAA knowledge

Medical terminology coursework

Travel ability

Effective communication

Job description

Verisma is seeking a Client Operations Supervisor to oversee assigned accounts under the Director of Client Operations. The role includes training, staffing, on-site and remote supervision, and ensuring efficient RI operations across facilities.

The candidate will review requests, manage workflows, and assist with performance reporting and client communications while upholding confidentiality and compliance standards.