Hybrid Director of Client Operations

Verisma; Virginia; Hybrid; USD 120,000 - 160,000; Full time

Job summary

Verisma in Virginia–D.C. region seeks a Hybrid Director of Client Operations to lead client teams and ensure total client satisfaction across our services.

The role emphasizes building strong client relationships through effective communication with clients and internal leadership while guiding operations in a fast-paced environment. The position requires managing multiple accounts, monitoring performance metrics, and collaborating with sales to pursue new opportunities.

Qualifications

• Bachelor’s degree in Business/Medical Management or equivalent.
• Minimum of 4 years’ management experience in a healthcare setting.
• ROI experience required.
• RHIT certification preferred.

Responsibilities

• Implements and manages multiple client accounts within an assigned territory.
• Maintains regular correspondence via site visits and telephone check-ins.
• Monitors account metrics to assess performance.
• Responds to client concerns in a timely and professional manner.
• Understands financial metrics driving the business (revenue mix, labor per payroll day, productivity).
• Uses metrics to adjust staffing and service delivery.
• Develops new business opportunities with existing customers and partners with sales to close new business.

Skills

Leadership

Client communication

Problem-solving

Team recruitment & coaching

Adaptability

Education

Bachelor’s degree in Business/Medical Management

RHIT certification preferred

Job description

Hybrid Director of Client Operations - Virginia–D.C. region

Summary of Position

The Director of Client Operations is dedicated to achieving total client satisfaction in the delivery of our services, primarily through leading client teams for dedicated accounts. Successful Client Directors establish and maintain strong relationships by collaboratively and effectively communicating with key clients as well as internal leadership, and our other business units. Our ideal candidate is a self-directed, creative, highly adaptable problem solver with excellent communication and leadership skills who enjoys working in a fast-paced, dynamic environment.

Duties & Responsibilities

• Implements and manages multiple client accounts within an assigned territory
• Manages client needs by maintaining regular correspondence via site visits and telephone check-ins
• Maintains and monitors account metrics to assess performance
• Responds to all client concerns in a timely and professional manner
• Demonstrates a thorough understanding of financial metrics that drive the Company’s business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards
• Uses metrics to manage client accounts and adjust staffing needs
• Develops new business opportunities with existing customer bases
• Partners with sales team to pursue and close new business
• Provides client support and guidance related to new product and service offerings
• Helps to develop and review sales proformas and contracts, evaluates for operational implementation
• Recruits, hires, and trains new team members
• Evaluates staff performance
• Troubleshoots service issues and partners with IT to resolve escalated matters
• Carries out responsibilities in accordance with Company policies and procedures
• Monitors work processes to ensure they comply with applicable regulations, including HIPAA, state/federal regulations related to operations and labor regulations
• Performs other duties, as assigned, to ensure effective operation of the department and the Company

Minimum Qualifications

• Bachelor’s degree in Business/Medical Management
• Minimum of 4 years’ management experience in a healthcare setting
• ROI experience required
• RHIT certification, preferred
• A valid driver’s license and a history of safe driving
• Demonstrated leadership and decision-making skills
• Ability to communicate effectively with clients, staff members and management
• Able to effectively manage others including tracking and monitoring productivity, providing appropriate feedback to employees on a timely basis and driving desired results
• Strong listening and problem-solving skills
• Ability to maintain confidentiality
• Self-motivated and results-oriented while working with minimal supervision
• Strong computer skills
• Self-starter with the ability to quickly learn new things
• Ability to multi-task and work in a fast-paced, dynamic environment
• Ability to travel at least 75% of the time
• Capable of living and promoting Verisma Core Values