Onsite Client Operations Lead — VA/DC Region

Dayforce HCM, Inc.; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Job summary

Dayforce HCM, Inc. seeks an Onsite Client Operations Manager to lead operations at assigned accounts in the DC region. The role is strictly on-site, with responsibilities to train staff, manage ROIS workflows, and ensure compliance with HIPAA and policy guidelines.

The position involves coordinating staffing, reviewing performance dashboards, and maintaining strong client relations. Travel to multiple facilities is required, with accountability for service quality and operational efficiency.

Qualifications

• Bachelor’s degree preferred.
• Prior supervisory experience.
• Valid driver’s license with safe driving history.
• Ability to communicate effectively with clients, staff and management.
• Experience with medical records or healthcare is beneficial.
• Knowledge of HIPAA privacy standards required.
• RHIT certification or ROI certification within 90 days is required.

Responsibilities

• Meet facility revenue goals consistently.
• Answer day-to-day questions from clients and ROIS.
• Identify opportunities to increase productivity.
• Prepare weekly dashboards and month-end performance reports.
• Monitor productivity and quality to ensure high customer service.
• Assist in training and evaluating ROIS staff onsite and remotely.
• Coordinate staffing, interviewing, hiring, training and termination decisions.
• Schedule onsite staff and approve payroll.

Skills

Supervisory experience

Effective communication

HIPAA knowledge

Medical records experience

Driver's license

Staff training

Education

Bachelor’s Degree Preferred

RHIT certification or ROI certification

Job description

Dayforce HCM, Inc. seeks an Onsite Client Operations Manager to lead operations at assigned accounts in the DC region. The role is strictly on-site, with responsibilities to train staff, manage ROIS workflows, and ensure compliance with HIPAA and policy guidelines.

The position involves coordinating staffing, reviewing performance dashboards, and maintaining strong client relations. Travel to multiple facilities is required, with accountability for service quality and operational efficiency.