Onsite Client Operations Manager - Virgina - DC region

Minority Professional Network, Inc.; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

Minority Professional Network, Inc. is seeking an Onsite Client Operations Manager in the DC region to oversee efficient operation of assigned accounts. The role includes staff training, scheduling, and coverage across sites, with mandatory on-site attendance.

The manager will lead ROIS workflows, ensure HIPAA compliance, and prepare performance reports while maintaining strong client relationships. Travel to various accounts is required, and a bachelor’s degree with supervisory experience is

Qualifications

• Bachelor’s degree preferred with supervisory experience required.
• Valid driver’s license and safe driving history.
• Strong communication with clients, staff and management.
• HIPAA privacy standards knowledge required.
• RHIT certification or ROI certification within 90 days is required.
• Experience with medical records or healthcare is beneficial.

Responsibilities

• Meet facility revenue goals on a consistent basis.
• Answer day-to-day questions posed by clients and Release of Information Specialists (ROIS).
• Identify and recommend opportunities to increase productivity.
• Comply with all release of information related functions per service agreement.
• Prepare weekly dashboards and month-end operational performance reports.
• Monitor productivity and quality to ensure high customer service satisfaction.
• Assist Director of Client Operations in training and evaluation of ROIS staff onsite and remote.
• Assist in hiring, training, and terminating employees as needed.
• Schedule onsite staff including time-off requests and payroll approval.
• Distribute work to local site personnel and coordinate workflow with remote supervisors.
• Provide physical coverage at various sites when workload dictates.
• Maintain confidentiality of information.
• Contribute to review and revision of site procedures.
• Perform quality reviews and site evaluations as required by clients.
• Review release of information requests for validity and route appropriately.
• Process medical records for requests and assemble charts as needed.
• Log information sent to requesters in accordance with procedures.
• Document release of information in medical records or other required formats.
• Calculate billing and prepare invoices; certify medical records copies.
• Attend mandatory meetings and training sessions.
• Ensure supplies are available at facilities.
• Submit travel expense reports with receipts to manager.

Skills

Supervisory experience

Effective communication

Travel willingness

Driver's license

HIPAA knowledge

Education

Bachelor’s Degree Preferred

RHIT certification / ROI certification readiness within 90 days

Medical terminology coursework

Job description

Onsite Client Operations Manager - Virgina - DC region

Summary of Position:
Under the direction of the Director of Client Operations and the general instruction of the primary Facility Contact at various facilities, the Client Operations Manager is responsible for the efficient operation of assigned accounts. In addition, the Client Operations Manager will also assist in training, staffing, and providing coverage at various sites. This is not a remote position and on-site attendance at accounts is required.
Duties & Responsibilities:

• Responsiblefor meeting facility revenue goals on a consistent basis
• Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS)
• Identifies and recommends opportunities to increase productivity
• Complies with all release of information related functions, as stipulated by service agreement.
• Prepares weekly dashboard and month-end Operational performance reports
• Monitors productivity and quality to ensure high customer service satisfaction
• Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote.
• Assists in selecting, interviewing, hiring, training and terminating of employees
• Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary
• Manages scheduling of onsite staff to include time off requests and payroll approval
• Distributes work to local site personnel and assists remote supervisors with the coordination of workflow. Will be expected to provide physical coverage at various sites when workload dictates.
• Maintains confidentiality by keeping all information seen and heard in the facility secure
• Provides input into the review and revision of site procedure
• Performs quality reviews and site evaluations as required by clients
• Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester
• Looks up medical record numbers, fills out guides and pulls medical records, when appropriate
• Reviews the requests to determine which encounters are being requested
• Scans and/or captures electronically, the medical record and chooses the appropriate information to be duplicated
• Captures the appropriate pages for the requested records, when appropriate
• Re-assembles the charts (if paper) for re-filing
• Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure
• Documents the release of information in the patient medical record or other means determined by the facility.
• Calculates billing and prepares invoices, as needed
• Certifies medical records copies, when appropriate
• Attends all mandatory meetings and/or training sessions
• Ensures supplies are available at designated facility
• Submits company-related travel expense reports and original receipts to manager in a timely fashion
• Develops and maintains strong, professional relationship/partnership with the Client management team
• Runs reports and analyzes content to appropriately manage the operations
• Complies with and provides guidance on Company Policies, as identified in the Company Handbook
• Performs other appropriate duties, as assigned, to meet the needs of the department and the company

Minimum Qualifications:

• Bachelor’s Degree Preferred
• Prior Supervisory experience
• A valid driver’s license and a history of safe driving
• Ability to communicate effectively with clients, staff members and management.
• Experience with medical records or healthcare, beneficial.
• Knowledge of HIPAA privacy information standards, required.
• Medical terminology coursework, preferred
• RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher, within 90 days is required.
• Ability to travel to various assigned accounts
• Ability to report to work consistently with minimal unplanned schedule deviations