Onsite Class Action CSR — High-Volume Support

Manpower; El Segundo (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Contract to hire

Equipment provided

Dynamic environment

Job summary

Manpower, on behalf of a leading financial services client, seeks an Onsite Call Center CSR in El Segundo, CA. The role supports the Customer Support Department, handling class action inquiries and providing phone and written customer service. You will maintain accurate records and ensure compliance during interactions.

You will work full-time, 8 AM to 8 PM shifts, EST hours, with excellent English and attention to detail required. Spanish is a plus but not required.

Qualifications

• Excellent English, written and spoken.
• Attention to detail and strong organizational skills.
• Ability to work 9 AM EST to 8 PM EST in 8-hour shifts and follow compliance guidelines.

Responsibilities

• Assist with class action noticing and respond to customer inquiries.
• Manage notifications sent to millions of customers.
• Provide customer service via phone and written communication.
• Maintain accurate records of customer interactions.
• Follow legal and compliance guidelines during interactions.

Skills

Excellent English

Attention to detail

Strong organizational skills

EST hours availability

Call center experience (plus)

Spanish (optional)

Job description

Manpower, on behalf of a leading financial services client, seeks an Onsite Call Center CSR in El Segundo, CA. The role supports the Customer Support Department, handling class action inquiries and providing phone and written customer service. You will maintain accurate records and ensure compliance during interactions.

You will work full-time, 8 AM to 8 PM shifts, EST hours, with excellent English and attention to detail required. Spanish is a plus but not required.