Onsite Call Center CSR

Manpower; El Segundo (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Contract to hire

Equipment provided

Dynamic environment

Job summary

Manpower, on behalf of a leading financial services client, seeks an Onsite Call Center CSR in El Segundo, CA. The role supports the Customer Support Department, handling class action inquiries and providing phone and written customer service. You will maintain accurate records and ensure compliance during interactions.

You will work full-time, 8 AM to 8 PM shifts, EST hours, with excellent English and attention to detail required. Spanish is a plus but not required.

Qualifications

• Excellent English, written and spoken.
• Attention to detail and strong organizational skills.
• Ability to work 9 AM EST to 8 PM EST in 8-hour shifts and follow compliance guidelines.

Responsibilities

• Assist with class action noticing and respond to customer inquiries.
• Manage notifications sent to millions of customers.
• Provide customer service via phone and written communication.
• Maintain accurate records of customer interactions.
• Follow legal and compliance guidelines during interactions.

Skills

Excellent English

Attention to detail

Strong organizational skills

EST hours availability

Call center experience (plus)

Spanish (optional)

Job description

Manpower

Our client, a leading organization in the financial services industry, is seeking an Onsite Call Center CSR to join their team. As an Onsite Call Center CSR, you will be part of the Customer Support Department supporting the Customer Service Team. The ideal candidate will have excellent communication skills, attention to detail, and a proactive attitude, which will align successfully in the organization.

Job Title: Onsite Call Center CSR

Pay Range: 24.00HR

Shift: Full Time 8 AM to 8 PM, 8-hour shifts

What's the Job?

• Assist with Class action noticing and respond to customer service inquiries related to the class action
• Support a large corporation by managing notifications sent to millions of customers
• Provide exceptional customer service support via phone and written communication
• Maintain accurate and detailed records of customer interactions
• Follow legal and compliance guidelines during customer interactions

What's Needed?

• Excellent English skills, both written and spoken
• Attention to detail and strong organizational skills
• Ability to work from 9 AM EST until 8 PM EST in 8-hour shifts
• Legal knowledge and call center experience for high-volume support is a plus
• Spanish language skills are a plus but not required

What's in it for me?

• Contract to hire opportunity with no end date
• Equipment provided to support your work
• Opportunity to work in a dynamic and supportive environment
• Gain valuable experience in customer service and legal compliance
• Be part of a team supporting a significant class action project impacting millions

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.