Customer Service Rep

ST. JOSAPHAT PARISH; Newark (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Insurance

Term Life Insurance

401K Retirement Plan with company match

Paid Time Off (PTO)

Job summary

ST. JOSAPHAT PARISH in Newark, NJ, is seeking a Customer Service Representative who will serve as the main contact for customers, handling inquiries, and resolving issues. The ideal candidate should have at least 2 years of experience in a call center and must be fluent in English.

The position offers a 40-hour work week with additional benefits including medical, dental, vision insurance, and a 401K retirement plan. This role focuses on delivering excellent customer service in a fast-paced environment.

Qualifications

• 2+ years’ Customer Service experience in a call center environment.
• Fluency in English is required.
• Basic skills in Microsoft Office applications.

Responsibilities

• Report to the Director of Customer Care and manage customer interactions.
• Process incoming calls and customer inquiries efficiently.
• Collaborate with the sales and operations team to meet customer expectations.

Skills

Customer Service experience

Fluency in English

Basic skills in Microsoft Excel

Basic skills in Microsoft Word

Fluency in Spanish

Job description

Responsibilities

• The CSR will report to the Director of Customer Care.
• The position is based on a 40-hour work week Monday thru Friday but may be changed at management’s discretion.
• The CSR position receives and processes incoming calls from customers by serving as the end to end point of contact for customers.
• Collaborates with the sales and operations team to meet our customers' expectations.
• The role of the CSR is to identify and resolve customer service issues such as missed pick-ups and service related issues in a timely manner.
• Representatives must be able to manage difficult and/or emotional customer situations and respond promptly to service requests to meet customer commitments.
• CSR work quickly and efficiently in a fast paced environment in order to update customer records and provide our customers with the most current, accurate information.
• CSR’s process orders in an accurate and timely manner, and demonstrate excellent follow through on assignments and customer questions.
• The ability to deal with frequent changes in the work environment.

Qualifications

• 2+ years’ Customer Service experience in a call center environment
• Fluency in English
• Basic skills in Microsoft Excel, Microsoft Word and Microsoft Exchange (email system)
• Fluency in Spanish is a plus
• Available to work Overtime as needed

Additional Information

Compensation/Benefits:

• Hourly rate of pay + overtime
• Medical Benefits
• Dental Benefits
• Vision Insurance
• Term Life Insurance
• 401K Retirement Plan with company match
• Paid Time Off (PTO) Vacation, Personal and Sick Days