Onsite Customer Service Agent

Manpower; El Segundo (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Manpower is seeking an On site Customer Service Representative Call Center to join a team supporting large-scale class action notifications and customer inquiries. The role requires excellent communication and attention to detail, with full-time hours from 8 AM to 8 PM EST.

You will handle inquiries by phone and written communication, maintain detailed records, and ensure compliance with legal guidelines. English fluency and prior call center experience are valued; Spanish is a plus.

Qualifications

• Excellent English written and spoken.
• Strong attention to detail and organizational skills.
• Experience in a high-volume call center is a plus.

Responsibilities

• Assist with class action notifications and respond to customer service questions.
• Provide exceptional customer support via phone and written communication.
• Maintain accurate records of customer interactions.
• Support team to resolve issues efficiently and professionally.
• Ensure compliance with legal and regulatory guidelines during customer interactions.

Skills

Excellent English

Attention to detail

Time management

Call center experience

Job description

Our client, a leading organization in the legalservices industry, is seeking a On site Customer Service Representative Call Center to join their team. As a On site Customer Service Representative Call Center, you will be part of the Customer Support Department supporting the team responsible for managing large-scale class action notifications and customer inquiries. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a proactive attitude, which will align successfully in the organization.

Job Title: On site Customer Service Representative Call Center

Pay Range: $24.00/hr

Shift: Full Time 8 AM to 8 PM, 8-hour shifts

What's the Job?

• Assist with class action noticing and respond to customer service questions related to large-scale notifications
• Provide exceptional customer support via phone and written communication
• Maintain accurate and detailed records of customer interactions
• Support team efforts to resolve issues efficiently and professionally
• Ensure compliance with legal and regulatory guidelines during customer interactions

What's Needed?

• Excellent English skills, both written and spoken
• Strong attention to detail and organizational skills
• Ability to work from 8AM EST until 8 PM EST in 8-hour shifts
• Legal knowledge and call center experience for high-volume support is a plus
• Spanish language skills are a plus but not required

What's in it for me?

• Work in a dynamic environment supporting a significant class action project
• Gain valuable experience in customer service and legal compliance
• Collaborate with a dedicated team committed to excellence
• Opportunity to grow within a reputable organization

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)