Onsite Claims Intake & Customer Care Specialist

Aerotek; Tempe (AZ); On-site; USD 25,000 - 35,000; Full time

Job summary

Aerotek has an immediate onsite opening for an Intake Compliance Analyst (Customer Service Representative) at our corporate office in Tempe, AZ. The role triages calls about workers’ compensation claims, intakes new claims, and liaises with the Third-Party Administrator.

Compensation is $21.63 per hour, annualized around $45,000, plus bonuses; hours are Monday through Friday, 8:30am to 5:30pm. Responsibilities include data entry, coordinating with clients and physicians, reviewing forms, and

Qualifications

• High School Diploma required.
• Minimum one (1) year customer service experience required.
• Prior insurance experience in claims and/or call center experience preferred.
• Experience performing highly, independent, complex clerical work involving extensive record keeping.
• Ability to operate a computer keyboard with accuracy and speed.
• Experience with using multiple software and platforms.
• Ability to work under stringent deadlines to include prioritizing work in a high-volume multi-task environment with numerous interruptions.
• Deal effectively and professionally with adverse and difficult situations.
• Establish and maintain effective partnerships both internally and externally.

Responsibilities

• Triages all incoming calls regarding new and existing workers’ compensation claims.
• Intake new claims and act as liaison between employee and Third-Party Administrator (TPA).
• Refer injured workers to treatment facilities and arrange for transportation when needed.
• Assist with facilitating post-accident drug testing.
• Assist adjuster in investigation of claims by gathering and forwarding information needed to analyze liability and root cause of accident.
• Enter claim data into various claims management systems.
• Answer incoming calls from clients, contractors, field office representatives, claims adjusters, attorneys, and physicians.
• Places outgoing phone calls to claimants, clients, field office representatives, claims adjusters, attorneys, and physicians to follow up on incidents.
• Review and verify Injury Reporting forms prior to submission to ensure that accurate information regarding the claim has been provided. Obtain additional information or clarification when needed.
• Collect and submit required paperwork to TPA.
• Assist with return-to-work process.
• Send Acknowledgment letters and post-incident paperwork to various.
• Make effective and appropriate decisions.
• Interpret and effectively communicate policies and procedures, including read, understand, and apply complex materials. Use proper grammar, spelling, and punctuation in all communications.
• Prepare clear and concise documentation in written and oral communications.
• Comfortable with working in a team environment.
• Perform clerical tasks and projects as assigned.

Skills

Customer service

Claims processing

Call center experience

Data entry

Multitasking

Communication

Teamwork

Insurance industry knowledge

Education

High School Diploma

Job description

Aerotek has an immediate onsite opening for an Intake Compliance Analyst (Customer Service Representative) at our corporate office in Tempe, AZ. The role triages calls about workers’ compensation claims, intakes new claims, and liaises with the Third-Party Administrator.

Compensation is $21.63 per hour, annualized around $45,000, plus bonuses; hours are Monday through Friday, 8:30am to 5:30pm. Responsibilities include data entry, coordinating with clients and physicians, reviewing forms, and