Hybrid Complaint Intake Specialist

TEKsystems; Chandler (AZ); Hybrid; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Job summary

TEKsystems in Chandler, AZ is seeking team members for the complaints intake area within the banking sector. You will handle inbound calls from customers with open complaints and assist with information gathering for formal cases.

On days without calls, you will compile and create formal cases for case workers to progress toward completion. This contract-to-hire role offers hybrid work in Chandler with pay at $20 per hour.

Qualifications

• Experience handling customer complaints in banking or financial services.
• Strong communication and escalation skills.
• Proficiency with MS Office suite.

Responsibilities

• Handle inbound calls from customers with active complaint cases.
• Assist with warm transfers to resolve or gather information.
• Compile formal cases for case workers when not on calls.

Skills

complaint handling

complaint resolution

escalation calls

banking customer service

financial services

MS Office suite

Job description

TEKsystems in Chandler, AZ is seeking team members for the complaints intake area within the banking sector. You will handle inbound calls from customers with open complaints and assist with information gathering for formal cases.

On days without calls, you will compile and create formal cases for case workers to progress toward completion. This contract-to-hire role offers hybrid work in Chandler with pay at $20 per hour.