Onsite Claims & Benefits Specialist

The Standard; Jacksonville (FL); On-site; USD 66,000 - 96,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Annual incentive bonus

Paid time off (PTO) including holidays

Parental leave

Volunteer hours

Job summary

The Standard, headquartered in Jacksonville, FL, seeks a dedicated liaison to support policyholders, employers, and employees with group life, disability, and leave inquiries. You will manage claim processes, coordinate death claims, and assist with filing claims while ensuring premium administration accuracy and contract interpretation.

You’ll collaborate with HR, Benefits, and Payroll to resolve issues, provide claims reporting, support EOI tracking, and contribute to process improvements for

Qualifications

• Bachelor’s degree in business or related field or equivalent combination of education and experience
• 3+ years of experience in Life and disability, PFML, and Voluntary benefits
• Experience managing claims processes and resolving complex customer inquiries
• Strong knowledge of benefit contract interpretation and premium administration
• Demonstrated ability to manage multiple stakeholders and business units
• Strong verbal communication skills with a focus on empathy and customer service
• Proficiency in Microsoft Excel
• Experience coordinating projects and cross-functional work
• Experience supporting group life, disability, and leave programs in a corporate or insurance environment

Responsibilities

• Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries
• Administer life, disability, and leave claims, including coordination of death claims
• Resolve escalations related to claims, billing, and contract interpretation
• Partner with HR, Benefits, and Payroll teams across multiple locations
• Provide reporting on claims status, outstanding items, and Evidence of Insurability

Skills

Customer service

Communication skills

Claims processing

Contract interpretation

Project coordination

Cross-functional collaboration

Education

Bachelor’s degree in business or related field

Tools

Microsoft Excel

Job description

The Standard, headquartered in Jacksonville, FL, seeks a dedicated liaison to support policyholders, employers, and employees with group life, disability, and leave inquiries. You will manage claim processes, coordinate death claims, and assist with filing claims while ensuring premium administration accuracy and contract interpretation.

You’ll collaborate with HR, Benefits, and Payroll to resolve issues, provide claims reporting, support EOI tracking, and contribute to process improvements for