Disability Claims Setup Specialist

Sun Life; Hartford (CT); On-site; USD 39,000 - 52,000; Full time

Job summary

Sun Life U.S. is seeking a detail-oriented Administrative Claims Specialist to support the Group Benefits Claims Shared Services team in setting up Short Term Disability claims.

You will manage a high volume of tasks, review documentation, and follow up for missing information to ensure accurate adjudication. The role focuses on production workflow, supporting Case Managers, and participating in department initiatives.

Qualifications

• Review Short Term Disability (STD) documents and set up claims in Ultera, CHESS and GCS systems.
• Provide administrative support to Case Managers during adjudication of claims.
• Handle high-volume workload with strong time management in a deadline-driven environment.
• Participate in training and process improvements across the Shared Services team.

Responsibilities

• Review new Short Term Disability (STD) documents
• Manages the special handling policies
• Participate in department initiatives and projects as needed
• Provide support to other teams in Shared Services
• Serve as an SME for new hires
• Set up new STD claims in Ultera, CHESS and GCS claim systems.
• Participate in training other team members as needed
• Provide input and recommendations and analysis to Management on business process

Skills

Windows

MS Excel

MS Word

Communication skills

Time management

Problem solving

Independent work

Education

Bachelor's Degree

Tools

Ultera

CHESS

GCS

Job description

Sun Life U.S. is seeking a detail-oriented Administrative Claims Specialist to support the Group Benefits Claims Shared Services team in setting up Short Term Disability claims.

You will manage a high volume of tasks, review documentation, and follow up for missing information to ensure accurate adjudication. The role focuses on production workflow, supporting Case Managers, and participating in department initiatives.