Dedicated On-Site Account Specialist

Standard Insurance; Jacksonville (FL); Sur place; USD 66 000 - 96 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision coverage

401(k) plan with company match

Annual incentive bonus

Paid time off incl. holidays

Résumé du poste

The Standard in Jacksonville, FL is seeking a dedicated claims liaison to support policyholders, employers, and employees with group life, disability, and leave-related inquiries. You will independently manage claim processes and provide reporting on claim activity, working closely with HR, Benefits, and Payroll teams.

The role requires onsite work in Jacksonville, FL, three days per week (Tuesday–Thursday) and emphasizes service excellence, contract interpretation, and premium administration

Qualifications

• Bachelor's degree in business or related field, or equivalent.
• 3+ years of experience in Life and disability, PFML, and Voluntary benefits.
• Experience managing claims processes and resolving complex inquiries.
• Knowledge of benefit contract interpretation and premium administration.
• Experience coordinating projects and cross-functional work.
• Experience supporting group life, disability, and leave programs.

Responsabilités

• Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries
• Administer life, disability, and leave claims, including coordination of death claims
• Resolve escalations related to claims, billing, and contract interpretation
• Partner with HR, Benefits, and Payroll teams across multiple locations
• Provide reporting on claims status, outstanding items, and Evidence of Insurability

Connaissances

Claims management

Customer service

Excel

Cross-functional collaboration

Communication

Empathy

Formation

Bachelor's degree

Outils

Microsoft Excel

Description du poste

The next part of your journey is right around the corner - with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we've been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

This role serves as the primary liaison between the policyholder and The Standard, supporting employers and employees with group life, disability, and leave-related inquiries. You will independently manage claim processes, coordinate death claims, and assist employees with filing claims, while ensuring accurate premium administration and contract interpretation. The role partners closely with HR, Benefits, and Payroll teams to resolve customer service, claims, and coverage issues, including escalations. You'll also provide reporting on claim activity, support Evidence of Insurability tracking, and contribute to process improvements that enhance the customer experience and support business retention.

*The ability to work onsite in Jacksonville, FL, 3 days per week (Tuesday - Thursday) is a requirement of this role.

Key Responsibilities

• Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries
• Administer life, disability, and leave claims, including coordination of death claims
• Resolve escalations related to claims, billing, and contract interpretation
• Partner with HR, Benefits, and Payroll teams across multiple locations
• Provide reporting on claims status, outstanding items, and Evidence of Insurability

Skills and Background You'll Need

• Education: Bachelor's degree in business or related field, or equivalent combination of education and experience
• Experience: 3+ years of experience in Life and disability, PFML, and Voluntary benefits.
• Experience managing claims processes and resolving complex customer inquiries
• Strong knowledge of benefit contract interpretation and premium administration
• Demonstrated ability to manage multiple stakeholders and business units
• Strong verbal communication skills with a focus on empathy and customer service
• Proficiency in Microsoft Excel
• Experience coordinating projects and cross-functional work
• Experience supporting group life, disability, and leave programs in a corporate or insurance environment

Key Behaviors of a Successful Candidate

• Customer Focus: Builds strong relationships and delivers responsive, high-quality service in sensitive situations
• Adaptability: Adjusts quickly to changing priorities and business needs while maintaining performance
• Sound Judgment: Analyzes complex situations and makes informed, independent decisions

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually - PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range: $66,000.00 - $96,250.00

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affir… or any other c