Onsite CES Operations Lead: Service & Growth

1001 United Rentals (N A), Inc; Pascagoula (MS); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & Promotional

Additional Vacation

Buy Up Program

Early Wage Access through Payactiv

Paid Sick Leave

Job summary

United Rentals, Inc. is seeking an Onsite Customer Equipment Solutions (CES) Operations Supervisor to lead and coordinate the delivery of quality service, ensuring safety, branch productivity and customer satisfaction.

Working with the CES Manager, you will supervise staff, manage service and parts processes, and uphold company policies while driving profitability and efficiency. You will mentor and coach team members, monitor metrics, and ensure accurate time reporting and invoicing, all while

Qualifications

• Bachelor's degree preferred.
• Minimum 3 years of sales or business management experience.
• 2+ years of leadership experience and coaching skills.
• Strong communication skills and ability to influence others.
• Understanding of accounting and P&L concepts preferred.
• Equipment rental experience.
• Proficient in MS Office and Rentalman.
• Teamwork-focused with analytical and delegation abilities.
• Valid driver's license.

Responsibilities

• Support CES Manager in implementing actions to achieve financial objectives.
• Assist in ensuring policy compliance and manage customer concerns and parts trends.
• Drive branch metrics by monitoring scorecard items and time reporting.
• Provide coaching and feedback to staff and recommend corrective actions.
• Support Service and Parts processes, including quotations, work orders, parts inventory, and invoicing.
• Maximize operational effectiveness by training staff and controlling costs.
• May handle day-to-day operations such as opening/closing, cash reconciliation, and deposits.
• Motivate, coach, and train personnel.
• Promote safety and discipline through leadership and accountability.

Skills

Leadership

Communication

Teamwork

Coaching

Conflict resolution

Sales experience

Problem solving

Delegation

Driver's license

P&L understanding

Accounting basics

Education

Bachelor's degree preferred

Tools

MS Office

Rentalman

Job description

United Rentals, Inc. is seeking an Onsite Customer Equipment Solutions (CES) Operations Supervisor to lead and coordinate the delivery of quality service, ensuring safety, branch productivity and customer satisfaction.

Working with the CES Manager, you will supervise staff, manage service and parts processes, and uphold company policies while driving profitability and efficiency. You will mentor and coach team members, monitor metrics, and ensure accurate time reporting and invoicing, all while