Operations Supervisor - CES

1001 United Rentals (N A), Inc; Pascagoula (MS); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & Promotional

Additional Vacation

Buy Up Program

Early Wage Access through Payactiv

Paid Sick Leave

Job summary

United Rentals, Inc. is seeking an Onsite Customer Equipment Solutions (CES) Operations Supervisor to lead and coordinate the delivery of quality service, ensuring safety, branch productivity and customer satisfaction.

Working with the CES Manager, you will supervise staff, manage service and parts processes, and uphold company policies while driving profitability and efficiency. You will mentor and coach team members, monitor metrics, and ensure accurate time reporting and invoicing, all while

Qualifications

• Bachelor's degree preferred.
• Minimum 3 years of sales or business management experience.
• 2+ years of leadership experience and coaching skills.
• Strong communication skills and ability to influence others.
• Understanding of accounting and P&L concepts preferred.
• Equipment rental experience.
• Proficient in MS Office and Rentalman.
• Teamwork-focused with analytical and delegation abilities.
• Valid driver's license.

Responsibilities

• Support CES Manager in implementing actions to achieve financial objectives.
• Assist in ensuring policy compliance and manage customer concerns and parts trends.
• Drive branch metrics by monitoring scorecard items and time reporting.
• Provide coaching and feedback to staff and recommend corrective actions.
• Support Service and Parts processes, including quotations, work orders, parts inventory, and invoicing.
• Maximize operational effectiveness by training staff and controlling costs.
• May handle day-to-day operations such as opening/closing, cash reconciliation, and deposits.
• Motivate, coach, and train personnel.
• Promote safety and discipline through leadership and accountability.

Skills

Leadership

Communication

Teamwork

Coaching

Conflict resolution

Sales experience

Problem solving

Delegation

Driver's license

P&L understanding

Accounting basics

Education

Bachelor's degree preferred

Tools

MS Office

Rentalman

Job description

Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As an Onsite Customer Equipment Solutions (CES) Operations Supervisor, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely with the CES Manager (or Branch Manager) you will provide the supervision needed to ensure safety, branch metric performance and Service efficiency, while contributing world-class sales and customer service support. You will be responsible for service and parts related administrative duties.

What you'll do

• Support CES Manager in implementing actions to achieve financial objectives
• Assist in ensuring compliance with all company policies, keep management informed of all customer concerns and advise of parts activities and trends to help build and cultivate customer relations
• Drive branch metrics by monitoring scorecard items, chargeability, reviewing technician time reporting, ensure all paid hours available for work, are recorded accurately and timely
• Determine root causes and opportunities for improvement and providing coaching and feedback to staff, making recommendations for corrective actions
• Support all aspects of Service and Parts to ensure world class service and operational excellence, including processing service quotations, work orders, parts inventory, monitor warranty reporting, run preventative maintenance reports, manage field service dispatch, and invoice orders in compliance with company policies and procedures
• Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the work flow process; drive profitability by monitoring and controlling costs
• May be responsible for day-to-day operational activities including opening and closing, cash drawer reconciliation and bank deposit
• Motivate, coach and train personnel
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Other duties assigned as needed

Requirements

• Bachelor's Degree preferred
• Minimum 3 years of sales or business management experience
• 2+ years of leadership experience and performance management, coaching, and conflict resolution skills
• Strong communication skills with the ability to motivate and influence others
• Understanding of accounting and P&L concepts preferred
• Equipment rental experience
• Proficient in Microsoft Office (particularly Excel) and Rentalman
• Teamwork focused and trade area orientedDemonstrated strengths in analysis and consulting with strong organizational and delegation skills
• Valid driver's license

Why join us

We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family.

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation
• Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave

An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance. At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service- discipline, integrity, and teamwork- are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career. United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability. Founded in 1997, United Rentals is the largest equipment rental company in the world, with an integrated network of rental locations in North America, Europe, Australia and New Zealand. In North America, the company operates in 49 states, every Canadian province and Puerto Rico.