Onsite Operations Leader – Equipment Rentals

RSC Holdings Inc.; Pascagoula (MS); Hybrid; USD 55,000 - 75,000; Full time

Job summary

United Rentals is seeking an Onsite Customer Equipment Solutions (CES) Operations Supervisor in Pascagoula, MS. You will lead the CES team, coordinate service delivery, and drive branch performance while ensuring safety and world-class service.

You'll partner with the CES Manager to coach staff, optimize workflows, manage service and parts processes, and monitor metrics to maximize profitability and customer satisfaction.

Qualifications

• Bachelor’s Degree preferred
• Minimum 3 years of sales or business management experience
• 2+ years of leadership experience and performance management, coaching, and conflict resolution skills
• Strong communication skills with the ability to motivate and influence others
• Understanding of accounting and P&L concepts preferred
• Equipment rental experience
• Proficient in Microsoft Office (particularly Excel) and Rentalman
• Teamwork focused and trade area oriented
• Demonstrated strengths in analysis and consulting with strong organizational and delegation skills
• Valid driver’s license

Responsibilities

• Support CES Manager in implementing actions to achieve financial objectives
• Assist in ensuring compliance with all company policies, keep management informed of all customer concerns and advise of parts activities and trends to help build and cultivate customer relations
• Drive branch metrics by monitoring scorecard items, chargeability, reviewing technician time reporting, ensure all paid hours available for work, are recorded accurately and timely
• Determine root causes and opportunities for improvement and providing coaching and feedback to staff, making recommendations for corrective actions
• Support all aspects of Service and Parts to ensure world class service and operational excellence, including processing service quotations, work orders, parts inventory, monitor warranty reporting, run preventative maintenance reports, manage field service dispatch, and invoice orders in compliance with company policies and procedures
• Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the work flow process; drive profitability by monitoring and controlling costs
• May be responsible for day-to-day operational activities including opening and closing, cash drawer reconciliation and bank deposit
• Motivate, coach and train personnel
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Other duties assigned as needed

Skills

Leadership

Communication

Coaching

P&L awareness

Microsoft Office (Excel)

RentalMan

Equipment rental knowledge

Education

Bachelor’s degree preferred

Tools

Microsoft Office (Excel)

RentalMan

Job description

United Rentals is seeking an Onsite Customer Equipment Solutions (CES) Operations Supervisor in Pascagoula, MS. You will lead the CES team, coordinate service delivery, and drive branch performance while ensuring safety and world-class service.

You'll partner with the CES Manager to coach staff, optimize workflows, manage service and parts processes, and monitor metrics to maximize profitability and customer satisfaction.