Onsite Cancer Center Access Navigator

UChicago Medicine; Illinois; In loco; USD 54.000 - 72.000; Tempo pieno

Descrizione del lavoro

UChicago Medicine, a world-class academic healthcare system in the Chicagoland area, seeks a Patient Access Specialist for the DCAM – Hyde Park site. This 100% onsite role coordinates patient access to cancer center services and manages new patient scheduling across multiple providers before the first visit.

The ideal candidate has 5+ years in a high-volume healthcare setting, strong organizational and communication skills, and the ability to navigate complex workflows while maintaining patient

Competenze

• Experience in a high-volume healthcare environment is required.
• Excellent organizational and written/phone communication skills.
• Ability to maintain professionalism and diplomacy with patients and staff.
• Demonstrated cultural sensitivity and ability to work with diverse groups.
• Ability to multi-task and prioritize in a fast-paced setting.
• Compassionate listening and patient-focused approach.
• Experience communicating with clinicians and internal/external staff.
• Uses discretion and maintains patient confidentiality.
• Proficiency with medical terminology through experience or certification.

Mansioni

• Oversee scheduling of the new cancer patient’s initial appointment with the appropriate provider and coordinate complex joint appointments and referrals for labs and imaging prior to the first visit.
• Anticipate patient questions and concerns; ensure patients and caregivers are prepared for the initial visit (parking, wayfinding, itinerary) and direct questions to the appropriate clinicians or staff.
• Obtain patient authorization for records and verify arrival of medical records, pathology slides, specimens, faxes, etc.; collaborate with pre-visit to obtain prior authorizations.
• Connect with patients on socioeconomic needs and link to financial or social services as needed.
• Build relationships with physicians and nursing staff; participate in multidisciplinary meetings; stay informed on cancer-related terms and treatments.
• Provide information on clinical trials and disease-related information.
• Maintain statistics and generate reports to identify patient needs, trends, and access barriers for continuous service improvements.
• Perform other related duties as assigned.

Conoscenze

Communication skills

Customer service

Diplomacy

Multi-tasking

Cultural sensitivity

Medical terminology

Problem solving

Team collaboration

Data entry

Confidentiality

Strumenti

Microsoft Office

Scheduling templates

Insurance verification

Hospital billing practices

HIPAA regulations

Descrizione del lavoro

UChicago Medicine, a world-class academic healthcare system in the Chicagoland area, seeks a Patient Access Specialist for the DCAM – Hyde Park site. This 100% onsite role coordinates patient access to cancer center services and manages new patient scheduling across multiple providers before the first visit.

The ideal candidate has 5+ years in a high-volume healthcare setting, strong organizational and communication skills, and the ability to navigate complex workflows while maintaining patient