Customer Support Specialist - Full-Time, On-site Training

Potative; Indianapolis (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Full-time employment

Professional training and development

Experience in client services

Job summary

Potative is seeking a Call Center Agent in Indianapolis, IN to be the first point of contact for customers across channels. You will address inquiries, provide product details, and help resolve issues while representing the company with professionalism.

This full-time, on-site role includes training and opportunities in client services, with a focus on delivering high-quality customer experiences.

Qualifications

• High school diploma or equivalent; additional education in communications or related fields is a plus.
• Excellent verbal and written communication skills in English.
• Proven customer service experience, preferably in a call center environment.
• Ability to remain calm and patient when dealing with difficult customers.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Handle incoming customer calls and respond to inquiries promptly and professionally.
• Provide detailed information about products, services, and policies to customers.
• Resolve customer complaints and issues efficiently to ensure customer satisfaction.
• Document customer interactions and maintain accurate records in the database.
• Collaborate with other departments to resolve complex issues and collaborate as needed.

Skills

Verbal communication

Written communication

Customer service

Calm under pressure

Attention to detail

Education

High school diploma or equivalent

Communications or related field (preferred)

Job description

Potative is seeking a Call Center Agent in Indianapolis, IN to be the first point of contact for customers across channels. You will address inquiries, provide product details, and help resolve issues while representing the company with professionalism.

This full-time, on-site role includes training and opportunities in client services, with a focus on delivering high-quality customer experiences.