ERP Application Support Specialist — Onsite at a Fast-Growth Site

ontic; Florida; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Goal Share bonus program

Paid volunteering

Job summary

Ontic Weston is seeking an ERP Application Support Specialist to provide day-to-day functional and technical support for our ERP and warehouse management applications, including Syteline, Factory Track and Infor OS. You will collaborate with finance, supply chain, manufacturing, inventory and sales to resolve issues and align systems with business needs.

In this role, you will contribute to implementations, upgrades and integrations, working with partners and project teams to drive improvements

Qualifications

• At least three years of ERP/warehouse management experience.
• Experience with Syteline, Factory Track or Infor OS.
• Strong incident investigation and troubleshooting skills.
• Experience across manufacturing, finance, inventory, sales or supply-chain operations.
• Experience contributing to ERP projects (implementations, upgrades, migrations, integrations or significant system enhancements).
• Clear written and verbal communication; able to document processes clearly.

Responsibilities

• Provide day-to-day support for Syteline, Factory Track and Infor OS, handling user queries and incidents.
• Investigate recurring ERP issues, identify root causes and document resolutions.
• Support configurations, workflows, modules, reports, patches and upgrades.
• Collaborate with finance, supply chain, manufacturing, inventory and sales to understand requirements and support ERP processes.
• Create and maintain SOPs, troubleshooting guides and user documentation; deliver training.
• Monitor system performance, data integrity and support audits, data migration and metrics.
• Support ERP implementations, migrations and enhancements through requirements gathering, testing, deployment and post-go-live support.

Skills

Incident investigation

Analytical skills

Troubleshooting

ERP knowledge

Tools

Syteline

Factory Track

Infor OS

Job description

Ontic Weston is seeking an ERP Application Support Specialist to provide day-to-day functional and technical support for our ERP and warehouse management applications, including Syteline, Factory Track and Infor OS. You will collaborate with finance, supply chain, manufacturing, inventory and sales to resolve issues and align systems with business needs.

In this role, you will contribute to implementations, upgrades and integrations, working with partners and project teams to drive improvements