Onsite IT Desktop & Endpoint Support Specialist

Omega Healthcare Management Services Pvt. Ltd.; Florida; Sur place; USD 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Health, dental, vision coverage

401(k) with employer match

Paid time off and holidays

Professional development opportunities

Bonus programs

Résumé du poste

Omega Healthcare Management Services is seeking an onsite IT Support Specialist to provide L1/L2 support in the Indianapolis patient-support contact center. You will assist with user access, desktop hardware, and endpoint imaging, while ensuring security controls and rapid incident handling.

You will work closely with Operations, Training, and Facilities to maintain workstation readiness, support onboarding events, and sustain high service levels in a regulated healthcare setting.

Qualifications

• Two or more years of hands-on desktop support or help desk experience.
• Working knowledge of Windows 10/11 troubleshooting and hardware.
• Identity and connectivity fundamentals: Active Directory/Entra ID, password/MFA support, VPN, DNS/DHCP.
• Ability to document incidents clearly and use ticketing systems effectively.
• Experience supporting a high-volume contact center or healthcare operations is a plus.

Responsabilités

• Provide onsite L1/L2 technical support across the contact center floor and training areas.
• Assist with user access issues, password resets, MFA, and VPN within approved permissions.
• Support virtual desktops (AWS WorkSpaces/Azure VDI) and upscale complex issues.
• Troubleshoot endpoint apps (CRM, telephony, web apps) and document resolutions.
• Answer calls and process IT tickets for remote users; onsite onboarding support.
• Maintain workstation peripherals, imaging, deployment, and asset inventory.
• Enforce security controls (MFA, least privilege, EDR) and report incidents promptly.
• Coordinate with Operations, Training, Facilities, and IT partners to improve readiness.

Connaissances

Desktop Support

IT Help Desk

Call center support

Documentation

Customer service

Formation

High School Diploma or GED

Associate degree preferred

Post-secondary IT coursework preferred

Outils

Active Directory

Entra ID

MFA support

AWS WorkSpaces

Azure Virtual Desktop

Microsoft Intune

ServiceNow

Manage Engine

SCCM

Description du poste

Omega Healthcare Management Services is seeking an onsite IT Support Specialist to provide L1/L2 support in the Indianapolis patient-support contact center. You will assist with user access, desktop hardware, and endpoint imaging, while ensuring security controls and rapid incident handling.

You will work closely with Operations, Training, and Facilities to maintain workstation readiness, support onboarding events, and sustain high service levels in a regulated healthcare setting.