Billing & Customer Care Rep – Onsite, Flexible Shifts

Spectrum; Zanesville (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative for the billing team on-site. You will handle inbound calls, provide billing information and account support, and contribute to a fast-paced, customer-focused environment.

Ideal candidates will be attentive listeners, effective communicators, and capable of multi-tasking while maintaining Spectrum’s high service standards. Shift flexibility and professional demeanor are valued.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsibilities

• Answer inbound phone calls from customers related to billing inquiries and provide accurate information.
• Deliver product knowledge and account support to Spectrum customers on the billing team.
• Collaborate with management on customer issue escalations and maintain professional interaction.

Skills

Communication

Organization

Time management

Problem-solving

Efficient

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Typing

Computer skills

Job description

Spectrum is seeking a Customer Service Representative for the billing team on-site. You will handle inbound calls, provide billing information and account support, and contribute to a fast-paced, customer-focused environment.

Ideal candidates will be attentive listeners, effective communicators, and capable of multi-tasking while maintaining Spectrum’s high service standards. Shift flexibility and professional demeanor are valued.