Bilingual Patient Access Specialist

Shriners Children's; Palmdale (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Shriners Children’s is seeking a Patient Access Representative to support patients and families through scheduling, pre-registration, and registration. The role involves collecting consents, navigating payer details, and ensuring accurate data entry in the EHR system.

Ideal candidates have a High School Diploma, bilingual English/Spanish, and 3+ years of healthcare access or scheduling experience, with a customer-service orientation.

Qualifications

• High School Diploma.
• Bilingual English/Spanish.
• 3+ years’ experience in patient access, scheduling, registration or customer service in a healthcare environment.

Responsibilities

• Answer incoming calls into the main operator line of the facility.
• Greets and directs patients/families presenting for appointments and treatment.
• Accurately enters and updates patient information into the computer system.
• Enters and updates patient's insurance information.
• Performs check-in of patients who arrive for scheduled appointments or admissions.
• Prepares and secures signatures on required treatment and billing authorization forms.
• Scans necessary documents into the EHR system.
• Verifies insurance coverage for all patients receiving services.

Skills

Bilingual English/Spanish

Patient access

Scheduling

Registration

Customer service

Education

High School Diploma

Tools

EHR system

Insurance verification software

Job description

Shriners Children’s is seeking a Patient Access Representative to support patients and families through scheduling, pre-registration, and registration. The role involves collecting consents, navigating payer details, and ensuring accurate data entry in the EHR system.

Ideal candidates have a High School Diploma, bilingual English/Spanish, and 3+ years of healthcare access or scheduling experience, with a customer-service orientation.