Onsite Banking Support Specialist - Contract-to-Hire

Axiom Path, Inc.; Orland Park (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Axiom Path, Inc. is seeking a Banking Customer Service Representative for our Orland Park, IL contact center. This role handles inbound calls and digital inquiries to support everyday banking needs and service requests.

You will assist with deposits, loans, and banking services, research records, process transactions, and maintain confidentiality in line with regulatory requirements. Onsite work with potential for conversion.

Qualifications

• High school diploma or GED required.
• Experience delivering customer service in a professional environment.
• Experience in a high-volume call center or customer support preferred.
• Ability to communicate clearly via telephone, email, and other channels.
• Strong listening, interpersonal, multitasking, and problem-solving skills.

Responsibilities

• Serve as primary contact for banking customers via inbound calls and digital channels.
• Assist with deposits, loan products, services, and account inquiries.
• Research account information and resolve questions using internal systems.
• Process account maintenance and customer transactions accurately.
• Deliver efficient, personalized service and resolve concerns at first contact.
• Identify opportunities to connect customers with banking specialists.
• Maintain knowledge of banking products, policies, and regulatory requirements.
• Escalate complex concerns to appropriate teams as needed.

Skills

Customer service

Problem solving

Communication

Active listening

Multitasking

Written correspondence

Education

High School diploma or GED

Tools

Jack Henry SilverLake

Job description

Axiom Path, Inc. is seeking a Banking Customer Service Representative for our Orland Park, IL contact center. This role handles inbound calls and digital inquiries to support everyday banking needs and service requests.

You will assist with deposits, loans, and banking services, research records, process transactions, and maintain confidentiality in line with regulatory requirements. Onsite work with potential for conversion.