Customer Experience Pro — Banking, Onsite, Great Benefits

IncredibleBank; Calumet (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

PTO 18 days to begin

Anniversary Holiday

Birthday Holiday

Wellness Holiday

Bank Holidays (12)

Job summary

IncredibleBank is seeking a Customer Experience Specialist to join our Calumet, MI team. This on-site role performs a range of banking and service-oriented tasks, including processing transactions, opening accounts, and ensuring regulatory compliance.

You will educate customers on digital tools and assist with cross-selling opportunities to meet financial needs. The position is full-time, hourly non-exempt, averaging 30–36 hours per week, with a schedule spanning mornings to early afternoons,

Qualifications

• Associate’s degree in Finance, Accounting, Business, or related field preferred.
• 1–3 years of teller or banking operations experience.
• Strong customer service and interpersonal skills.
• Accurate math, attention to detail, and problem-solving abilities.

Responsibilities

• Process customer transactions and open new consumer accounts.
• Identify and report potential fraud; ensure regulatory compliance.
• Balance cash drawer and manage branch cash ordering.
• Educate customers on digital banking tools and services.
• Drive growth through referrals and cross-selling; support branch sales initiatives.

Skills

Customer service

Banking operations

Communication

Analytical thinking

Education

Associate’s degree or equivalent preferred

Job description

IncredibleBank is seeking a Customer Experience Specialist to join our Calumet, MI team. This on-site role performs a range of banking and service-oriented tasks, including processing transactions, opening accounts, and ensuring regulatory compliance.

You will educate customers on digital tools and assist with cross-selling opportunities to meet financial needs. The position is full-time, hourly non-exempt, averaging 30–36 hours per week, with a schedule spanning mornings to early afternoons,