Onsite Banking Customer Specialist

mechanicsbank; Newman (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Mechanics Bank is seeking a Customer Service Representative to join our on-site team in Newman, CA. You will handle routine teller transactions, provide exceptional customer service, and support branch operations while ensuring accuracy and security.

Responsibilities include cash balancing, handling deposits and withdrawals, and educating customers on online banking and products. The role emphasizes compliance, teamwork, and a professional appearance.

Qualifications

• High School Degree or GED required.
• Minimum 1 year experience in a banking environment preferred.
• 1 year in customer service and cash handling required.
• Excellent interpersonal skills, attention to detail, and customer service.
• Ability to work independently and collaborate effectively as a team member.
• Basic knowledge of Bank deposit products and services.

Responsibilities

• Performs routine teller transactions and works directly with clients, including deposits, withdrawals, check cashing, transfers, and mail/night drop handling.
• Provides exemplary customer service in person and over the phone and explains products, services, rates, and fees.
• Maintains and balances cash, adheres to cash handling policies, and checks for red flags or fraud.
• Gathers data and processes reports to ensure regulatory compliance and assists with branch audits.

Skills

Customer service

Cash handling

Attention to detail

Interpersonal skills

Teamwork

Decision making

Education

High School Diploma or GED

Job description

Mechanics Bank is seeking a Customer Service Representative to join our on-site team in Newman, CA. You will handle routine teller transactions, provide exceptional customer service, and support branch operations while ensuring accuracy and security.

Responsibilities include cash balancing, handling deposits and withdrawals, and educating customers on online banking and products. The role emphasizes compliance, teamwork, and a professional appearance.