Branch Banking & Solutions Advisor

M&T Bank Corporation; Pottsville (Schuylkill County); Hybrid; USD 39,000 - 65,000; Full time

Job summary

M&T Bank is hiring an Universal Banker to support branch customer experience in Pottsville, PA. This onsite, full-time role blends sales, service and digital engagement for Consumer and Business Banking customers.

You will educate customers on features, explain loan criteria and process transactions, while referring complex needs to the appropriate specialist. The position requires AML/BSA/KYC adherence, empathy, teamwork and timely problem resolution, with a strong focus on building lasting

Qualifications

• High school diploma or GED required.
• Minimum 1 year in retail sales or customer service.
• Strong verbal and interpersonal skills.

Responsibilities

• Assist customers with service and sales in the branch.
• Explain banking products and digital tools to customers.
• Process customer transactions and maintain records.
• Adhere to AML, BSA, and KYC processes.

Skills

Retail sales

Customer service

Verbal communication

Time management

Education

High school diploma or equivalent

Tools

Internet

Job description

M&T Bank is hiring an Universal Banker to support branch customer experience in Pottsville, PA. This onsite, full-time role blends sales, service and digital engagement for Consumer and Business Banking customers.

You will educate customers on features, explain loan criteria and process transactions, while referring complex needs to the appropriate specialist. The position requires AML/BSA/KYC adherence, empathy, teamwork and timely problem resolution, with a strong focus on building lasting