Branch Banking & Sales Advisor

M&T Bank Corporation; City of Syracuse (NY); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank Corporation is seeking a teller/customer service professional in Syracuse, NY to educate customers on Consumer and Business Banking solutions, engage in sales activities, and provide tailored financial guidance. The role supports branch operations, processes transactions, and promotes digital banking tools to enhance customer experiences.

The position emphasizes customer-centric service, adherence to compliance, and participation in AML/KYC processes while contributing to branch

Qualifications

• High school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication and interpersonal skills; ability to interact with varying customers and handle difficult conversations.

Responsibilities

• Educate customers about Consumer and Business Banking solutions and make recommendations based on needs.
• Engage customers to bank with us and promote digital capabilities; guide loan decisions at a high level.
• Handle servicing duties for customer relationships and resolve issues; log interactions and referrals.
• Follow sales process and provide customer-focused advice to meet needs; contribute to retention and expansion of relationships.

Skills

Verbal communication

Interpersonal skills

Customer service

Retail sales experience

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a teller/customer service professional in Syracuse, NY to educate customers on Consumer and Business Banking solutions, engage in sales activities, and provide tailored financial guidance. The role supports branch operations, processes transactions, and promotes digital banking tools to enhance customer experiences.

The position emphasizes customer-centric service, adherence to compliance, and participation in AML/KYC processes while contributing to branch