Onsite Banking CSR & Customer Experience Specialist

Midstates Bank; Neola Township (IA); On-site; USD 35,000 - 45,000; Full time

Job summary

Midstates Bank in Neola, Iowa is seeking a Customer Service Representative to deliver friendly, accurate banking support onsite. You will handle everyday transactions, assist customers, and promote bank products while upholding our service standards.

The role emphasizes cash handling, attention to detail, and strong communication as you open and close accounts, resolve inquiries, and contribute to a safe, confidential banking environment.

Qualifications

• HS Diploma or equivalent required.
• Cash handling experience and customer-facing skills are essential.
• Strong communication and interpersonal skills required.

Responsibilities

• Provides account services to customers including deposits, withdrawals, checks, and money orders.
• Cross-sells bank products by advising customers and promoting promotions.
• Opens and closes consumer and business accounts and maintains related records.
• Records transactions and ensures accuracy in cash handling and reporting.
• Reconciles cash drawer and maintains currency supply.
• Adheres to bank security procedures and confidentiality.
• Supports branch operations and assists in dual-control processes.
• Willing to travel to other locations to cover staffing as needed.
• Participates in civic activities to promote community outreach.

Skills

Customer service

Attention to detail

General math skills

Positive communication

Integrity

Selling to customer needs

People skills

Microsoft Windows and Office

Jack Henry SilverLake software

Education

HS Diploma or equivalent

Tools

Jack Henry SilverLake

Microsoft Office

Windows OS

Job description

Midstates Bank in Neola, Iowa is seeking a Customer Service Representative to deliver friendly, accurate banking support onsite. You will handle everyday transactions, assist customers, and promote bank products while upholding our service standards.

The role emphasizes cash handling, attention to detail, and strong communication as you open and close accounts, resolve inquiries, and contribute to a safe, confidential banking environment.