Relationship Banking & Service Specialist

Iowa State Bank; Sheldon (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health

Dental

Vision

Health Savings Account

Flex

401K with an Employer Match

Paid STD, LTD, and employee Life保险

Aflac

Paid Time Off

Volunteer Time Off

Parental Leave

Job summary

Iowa State Bank is seeking a Customer Service Representative in Sheldon, IA to be the friendly face for daily banking needs. You will assist customers with transactions, answer questions, resolve concerns, and connect them with banking solutions tailored to their goals.

This role emphasizes relationship-building through the team, opportunities to refer products, and delivering exceptional service at the drive-through and lobby.

Qualifications

• Handle customer transactions including deposits, withdrawals, loan payments, and cashing checks.
• Balance drawers daily and vault money with accuracy.
• Prepare statements and complete regulatory forms.
• Answer calls and assist customers, transferring when needed.

Responsibilities

• Assist customers with transactions and banking solutions.
• Identify referral opportunities and partner with team members to help customers.

Skills

Customer service

Cash handling

Banking operations

Job description

Iowa State Bank is seeking a Customer Service Representative in Sheldon, IA to be the friendly face for daily banking needs. You will assist customers with transactions, answer questions, resolve concerns, and connect them with banking solutions tailored to their goals.

This role emphasizes relationship-building through the team, opportunities to refer products, and delivering exceptional service at the drive-through and lobby.