Customer Service Representative - Hawarden, IA

A Hiring Company; Rock Valley (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

A client-focused bank in Rock Valley, Iowa is seeking a Customer Service Representative to deliver outstanding customer service. Responsibilities include greeting customers, handling transactions, and assisting with financial planning and bank products. Candidates should demonstrate excellent customer service skills and have a working knowledge of bank services. The role requires flexible hours and a commitment to fulfilling job responsibilities. This is a full-time position offering a chance to grow within the banking sector.

Qualifications

• Excellent customer service skills
• Working knowledge of bank products and services
• Ability to assist in financial planning

Responsibilities

• Greet and assist customers in person, via telephone, and email.
• Handle daily transactions such as deposits and withdrawals.
• Assist customers in opening new deposit accounts.

Job description

Customer Service Representative - Hawarden, IA at A Hiring Company

The Customer Service Representative position is responsible for demonstrating excellent customer service in accordance with the bank’s core values. Greet and assist customers in a friendly and timely manner via telephone, email and in person. Handle daily transactions such as checking and savings deposits, withdrawals, payments, advances, purchases, balancing, etc., while ensuring a positive interaction with customers. Have a working knowledge of bank products and services and cross‑sell when appropriate. The CSR understands the daily routines of the department and assists the Lead CSR or other management with duties as needed. Maintain a complete understanding of regulatory and compliance policies and procedures. Must be able to work flexible hours and days & be responsible for fulfillment of all job accountabilities. In addition, the CSR will assist the customer in financial planning, which may include opening new deposit accounts such as checking, savings, CDs, IRAs, safe deposit boxes, as well as many other additional products such as debit cards, online banking, mobile banking, e‑statements, and direct deposit.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other

Industries: Business Content