Customer Service Representative (Bank Teller)

Midstates Bank; Neola Township (IA); On-site; USD 35,000 - 45,000; Full time

Job summary

Midstates Bank in Neola, Iowa is seeking a Customer Service Representative to deliver friendly, accurate banking support onsite. You will handle everyday transactions, assist customers, and promote bank products while upholding our service standards.

The role emphasizes cash handling, attention to detail, and strong communication as you open and close accounts, resolve inquiries, and contribute to a safe, confidential banking environment.

Qualifications

• HS Diploma or equivalent required.
• Cash handling experience and customer-facing skills are essential.
• Strong communication and interpersonal skills required.

Responsibilities

• Provides account services to customers including deposits, withdrawals, checks, and money orders.
• Cross-sells bank products by advising customers and promoting promotions.
• Opens and closes consumer and business accounts and maintains related records.
• Records transactions and ensures accuracy in cash handling and reporting.
• Reconciles cash drawer and maintains currency supply.
• Adheres to bank security procedures and confidentiality.
• Supports branch operations and assists in dual-control processes.
• Willing to travel to other locations to cover staffing as needed.
• Participates in civic activities to promote community outreach.

Skills

Customer service

Attention to detail

General math skills

Positive communication

Integrity

Selling to customer needs

People skills

Microsoft Windows and Office

Jack Henry SilverLake software

Education

HS Diploma or equivalent

Tools

Jack Henry SilverLake

Microsoft Office

Windows OS

Job description

Job Location: This position is fully onsite at our Neola, Iowa branch.

Job Purpose

Under general supervision, and in compliance with established policies and procedures, this position performs a broad variety of customer services and cross-selling of bank products and services. The CSR will perform assigned duties in accordance to Midstates Bank's Core Values and will adhere to the Quality Service Standards.

Essential Functions

• Provides account services to customers by receiving deposits; cashing checks, issuing savings withdrawals; processing night and mail deposits; selling cashier's checks, and money orders; redeeming US savings bonds. Includes handling inquiries and problem solving for customers.
• Records transactions by logging cashier's checks, and other special services; obtains the necessary information to complete currency transaction reports.
• Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
• Performs account opening and closing duties for consumer and business customers including checking, savings, CDs, HSAs, other product types; provides ongoing support of these products.
• Completes special requests by closing accounts; taking orders for checks; providing special statements, copies, faxes, and referrals; completing safe-deposit box procedures.
• Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; turning in excess cash and mutilated currency to teller manager; maintaining supply of cash and currency.
• Complies with bank operations and security procedures by participating in all dual-control functions; assisting in certification of proof.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Willing to travel to other locations to cover staffing as needed.
• Participates in civic activities to promote growth and development of the community and a positive image for the bank.
• Other duties as assigned.

Skills/Qualifications: Customer Service, Attention to Detail, General Math Skills, Positive Communication, Integrity, Selling to Customer Needs, People Skills, Microsoft Windows and Office, Jack Henry SilverLake software.

Education: HS Diploma or equivalent

Experience: Cash handling experience; customer facing experience