Onsite B2B Customer Experience Specialist

Weidmuller USA; Richmond (VA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical HSA plans + employer contrib.

Dental

Vision

401(k) with company match and profit分享

Paid time off

Life and disability insurance

Employee assistance programs

Job summary

Weidmüller USA is seeking a Customer Service Representative to act as the primary liaison between customers, outside sales, and internal departments. The role involves processing orders, resolving issues, and ensuring a positive customer experience throughout the order lifecycle in coordination with Sales, Supply Chain, Purchasing, Planning, and Warehouse Operations.

The ideal candidate will have strong communication, problem-solving, attention to detail, and a commitment to continuous

Qualifications

• Strong customer service and relationship-building abilities.
• Excellent verbal and written communication skills.
• Strong organizational, time-management, and multitasking skills.
• High attention to detail.
• Self-motivated, adaptable, and able to work independently or with others.
• Professional demeanor when interacting with customers and colleagues.

Responsibilities

• Serve as the primary point of contact for customers and outside sales representatives, providing timely, accurate, and professional support.
• Respond to inquiries regarding products, pricing, availability, order status, and account-related needs.
• Enter, process, review, and maintain customer orders, ensuring pricing accuracy and shipping requirements.
• Process order changes, special pricing requests, returns, and credits per policy.
• Monitor open orders and communicate shipment updates, delays, backorders, and alternatives.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Self-motivated

Team collaboration

Education

High school diploma

Tools

SAP S/4HANA

CRM platforms

Microsoft Office

Job description

Weidmüller USA is seeking a Customer Service Representative to act as the primary liaison between customers, outside sales, and internal departments. The role involves processing orders, resolving issues, and ensuring a positive customer experience throughout the order lifecycle in coordination with Sales, Supply Chain, Purchasing, Planning, and Warehouse Operations.

The ideal candidate will have strong communication, problem-solving, attention to detail, and a commitment to continuous