Entry-Level On-site Customer Experience Associate

WEG Company; Town of Wausau, Northern (WI, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

WEG Company in Wausau, WI is seeking a Customer Service Representative I to deliver professional, courteous service, respond to inquiries, process orders, and support customer-centric initiatives.

You will collaborate with Credit, Planning, Shipping, Engineering, and Sales to fulfill orders, track shipments, manage records, and provide timely updates.

On-site, full-time position offering product knowledge growth and ongoing process improvements within a supportive team.

Qualifications

• Experience handling customer inquiries via phone and email.
• Ability to process orders, quotes, and transactions accurately.
• Strong communication and data accuracy in records.

Responsibilities

• Deliver professional, courteous customer service per policies and standards.
• Respond to routine inquiries via phone, email, and other channels.
• Process customer orders, quotes, and related transactions accurately.
• Build relationships through timely follow-up and resolution of routine requests.
• Escalate complex inquiries to appropriate internal resources as needed.
• Collaborate with Credit, Planning, Shipping, Engineering, and Sales to fulfill orders.
• Provide order status, product availability, shipment tracking, and account information.
• Maintain accurate customer records in internal systems.
• Support resolution of open orders and shipment issues with timely updates.
• Learn product knowledge, processes, and best practices to support daily duties.
• Organize workload to meet departmental goals and response time commitments.
• Participate in training, meetings, and continuous improvement initiatives.

Skills

Customer service

Phone support

Email support

Order processing

Cross-functional collaboration

Tools

CRM systems

eCommerce platforms

Job description

WEG Company in Wausau, WI is seeking a Customer Service Representative I to deliver professional, courteous service, respond to inquiries, process orders, and support customer-centric initiatives.

You will collaborate with Credit, Planning, Shipping, Engineering, and Sales to fulfill orders, track shipments, manage records, and provide timely updates.

On-site, full-time position offering product knowledge growth and ongoing process improvements within a supportive team.