B2B/B2C Customer Experience & Logistics Specialist

The Daylight Company; Kentucky; On-site; USD 36,000 - 48,000; Full time

Job summary

The Daylight Company is seeking a proactive Customer Service Representative based in the USA to handle B2B and B2C inquiries, process orders, manage warranty cases, and ensure a seamless customer experience across touchpoints. You will work with teams in London and the US to resolve issues accurately, while maintaining high customer satisfaction.

Responsibilities include order processing in NetSuite, coordinating with the US warehouse for on-time delivery, and tracking service metrics.

Qualifications

• Minimum 4 years of experience in a customer service role (wholesale/retail/product-based preferred).
• Strong written and verbal communication, professional and customer-focused.
• High attention to detail and strong organizational skills.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Serve as primary contact for US distributors, resellers, and direct customers via phone and email.
• Process B2B and B2C orders accurately and promptly (NetSuite).
• Coordinate with US distribution warehouse for timely dispatch and on-time delivery.
• Log, track, and resolve warranty cases; escalate recurring issues to Operations & Quality teams.
• Maintain accurate customer and order records in NetSuite and Brevo; support KPI tracking.

Skills

Communication

Attention to detail

Organizational skills

Multi-tasking

Cross-timezone collaboration

Tools

NetSuite

Brevo

CRM software

Job description

The Daylight Company is seeking a proactive Customer Service Representative based in the USA to handle B2B and B2C inquiries, process orders, manage warranty cases, and ensure a seamless customer experience across touchpoints. You will work with teams in London and the US to resolve issues accurately, while maintaining high customer satisfaction.

Responsibilities include order processing in NetSuite, coordinating with the US warehouse for on-time delivery, and tracking service metrics.