Onsite AV Technician – Training & Troubleshooting

Cornerstone Defense LLC; Herndon (VA); In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Cornerstone Defense LLC is seeking an Audiovisual Service Technician to support government customers with end-user training, troubleshooting, and issue resolution. The role collaborates with AV engineers and installation technicians to ensure a seamless experience across AV systems.

Responsibilities include on-site troubleshooting, meeting support, preventative maintenance, and up-to-date documentation. You will train end users and escalate complex issues with engineering while maintaining

Competenze

• Ability to travel to various job sites as needed.
• Physical requirements: stand/walk 6-8 hours per day, climb ladders up to 15 feet, stairs, bend, twist, squat, and kneel.
• Experience installing and troubleshooting audiovisual systems including Biamp, QSC, Cisco, Crestron, Extron, Thinklogical.

Mansioni

• Perform onsite AV system troubleshooting, maintenance, and repair to ensure high levels of operational readiness.
• Provide meeting and event support including setup, in-meeting assistance, and post-event breakdown.
• Perform preventative maintenance and daily AV system checks.
• Provide technical support to end users in person and by phone.
• Maintain and update system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems.
• Provide AV system user training.
• Escalate and collaborate with engineering staff on complex troubleshooting and issue resolution.
• Attend daily engineering and operations & maintenance meetings.
• Ensure compliance with change management processes for system updates or changes.
• Maintain a professional demeanor while troubleshooting issues in high-pressure settings with senior officials.

Conoscenze

AV systems troubleshooting

End-user training

On-site support

Strumenti

Biamp

QSC

Cisco

Crestron

Extron

Thinklogical

Descrizione del lavoro

Cornerstone Defense LLC is seeking an Audiovisual Service Technician to support government customers with end-user training, troubleshooting, and issue resolution. The role collaborates with AV engineers and installation technicians to ensure a seamless experience across AV systems.

Responsibilities include on-site troubleshooting, meeting support, preventative maintenance, and up-to-date documentation. You will train end users and escalate complex issues with engineering while maintaining