On-Site AV Field Technician – Install, Troubleshoot & Support

Visual Sound Inc; Mechanicsburg (Cumberland County); Vor Ort; USD 50.000 - 70.000; Vollzeit

Zusammenfassung

Visual Sound Inc. in Mechanicsburg, PA, is seeking an AV Field Service Technician to install, test, troubleshoot, and maintain AV integration systems on client sites.

You will perform hands-on work, repair components, and provide on-site training and support to customers, ensuring systems operate as intended. The role requires 3+ years of AV service experience, knowledge of AMX/Crestron/DSP, and ability to work in fast-paced environments.

Qualifikationen

• 3+ years of related experience servicing audiovisual systems.
• Basic knowledge of AMX, Crestron and DSP setup.
• Experience with Sony, Barco, NEC, AMX and other AV manufacturers.
• Experience with Cisco / Extron Switchers.
• Ability to work in fast‑paced environments and wear multiple hats.
• Outstanding customer service ability and strong communication skills.
• Ability to read blueprints, schematics, and training manuals.
• Operate multi‑meter, oscilloscope and other related test equipment.
• Computer literate (Windows, MS Word, MS Excel, scheduling programs).
• Detail oriented and self‑sufficient with excellent time management skills.
• Strong problem solving and troubleshooting abilities.
• Ability to lift 50+ pounds.

Aufgaben

• Provide on-site and preventative service calls to customer job sites.
• Troubleshoot complex audio, video, and control systems (includes replacing and/or repairing LCD/DLP/CRT projection systems, video/audio systems control and switchers).
• Arrange for product returns and/or exchanges with the service coordinator.
• Install, modify, and test integrated systems (includes selecting, setup, and operation of standard test equipment) and interfacing between Project Manager & client.
• Provide technical assistance to other departments and staff, as needed.
• Provide technical phone support to customers and internal staff.
• Provide Service Coordinators with assigned case numbers and close-out paperwork / information in a timely manner.
• Demonstrate product and system capabilities to all levels of clients, including one-on-one situations.
• Provide all documentation in a timely manner (e.g., material and labor reports, preventative maintenance reports, expense reports, job costing records, time sheets, etc).
• Develop and promote the company's presence as a service provider in the assigned market.
• Establish and support customers utilizing personal selling skills and contacts.
• Perform other activities and responsibilities as directed by management.

Kenntnisse

AV servicing

AMX/Crestron DSP

AV manufacturers experience

Cisco Extron Switchers

Fast-paced work

Customer service

Blueprints & schematics

Test equipment operation

MS Office

Time management

Troubleshooting

Physical strength

Tools

AMX

Crestron

DSP setup

Cisco switches

Extron switchers

Jobbeschreibung

Visual Sound Inc. in Mechanicsburg, PA, is seeking an AV Field Service Technician to install, test, troubleshoot, and maintain AV integration systems on client sites.

You will perform hands-on work, repair components, and provide on-site training and support to customers, ensuring systems operate as intended. The role requires 3+ years of AV service experience, knowledge of AMX/Crestron/DSP, and ability to work in fast-paced environments.