Onsite AV Technician — Studio Tour Support

Stand8 Technology Consulting

New York (NY)

On-site

USD 39,000 - 44,000

Full time

9 days ago

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Job summary

Stand8 Technology Consulting seeks two dependable Audio Visual Support Technicians to provide dedicated onsite technology support for a high-profile studio tour experience in New York City. The technicians will complete daily pre-opening and end-of-day checks to ensure guest-facing audio visual systems are tested, operational, and ready for scheduled tours.

They will respond to Level 1 AV incidents, apply approved workarounds, document system status, and coordinate escalations for advanced

Qualifications

At least two years of professional experience providing AV, desktop, technical operations, or related onsite technology support.
Foundational knowledge of AV equipment including displays, audio systems, video playback devices, control interfaces, cabling, and signal connections.
Ability to perform routine system checks using established procedures and checklists.
Basic troubleshooting of power, audio, video, connectivity, cables, inputs/outputs, and peripheral equipment.
Strong customer service and interpersonal communication skills.
Dependable attendance and ability to report onsite before the first scheduled tour.
Ability to work independently and stay attentive during operating hours.
Ability to follow procedures and escalate when needed.
Willingness to work assigned weekday or weekend schedule.

Responsibilities

Serve as primary onsite AV support for the studio tour experience.
Perform daily pre-opening inspections and functional checks of all tour-related AV systems before the first 8:30 AM tour.
Verify operation of displays, monitors, audio systems, video playback devices, control interfaces, cabling, and supporting tech.
Complete end-of-day checks after the final tour to ensure readiness for the next business day.
Monitor AV performance throughout assigned hours.
Respond promptly to tour-related technology incidents and service interruptions.
Troubleshoot and resolve Level 1 AV issues; apply approved workarounds and escalate when needed.
Communicate system status, outages, and potential guest impacts to operations.
Document daily system checks, issues, troubleshooting steps, and resolutions.
Create, update, and track support tickets using ServiceNow or similar.
Assist with preventive maintenance and cable management.
Coordinate with internal teams, AV engineers, vendors, and facilities for additional support.
Maintain a clean, safe, and professional technology environment.
Provide courteous, guest-conscious service in a high-visibility media environment.
Support additional AV assignments as directed by the manager.