Onsite AV Solutions Engineer for Customer Success

Gosvt; Brighton, Northern (MI, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

SVT in Michigan is seeking a Customer Success Engineer to manage onsite service cases for AV systems. You will be the primary liaison between customers, Pro-Tech, and engineering, delivering a premium experience and driving timely resolutions.

The role requires strong communication, leadership, and on-site project management skills; travel to headquarters may be required for training and leadership visits.

Qualifications

• A high school diploma or GED is required.
• At least five years prior experience in AV Integration.
• Excellent communication skills and the ability to collaborate well with people are essential.
• Good leadership skills required.
• Experience with on-site project management is highly desirable.
• Desire someone with a high attention to detail and extreme sense of urgency.

Responsibilities

• Works as part of Pro-Tech team to meet deliverables.
• Takes part in on site orientations and meetings; assures that established policies and procedures are followed.
• Promptly reports all on site issues and provide resolutions when possible.
• Promptly reports all onsite issues that cannot be immediately resolved to the service department.
• Ensures that any assistance needed from an engineer or programmer is promptly requested and sourced.
• Maintains outstanding communications with the site contact to ensure status of issues are prompt and customer understands current resolution status.
• Performs other project duties as required.
• May require travel to headquarters for training and leadership visits.

Skills

AV Integration experience

Excellent communication

Leadership skills

On-site project management

Attention to detail

Sense of urgency

Education

High school diploma or GED

Job description

SVT in Michigan is seeking a Customer Success Engineer to manage onsite service cases for AV systems. You will be the primary liaison between customers, Pro-Tech, and engineering, delivering a premium experience and driving timely resolutions.

The role requires strong communication, leadership, and on-site project management skills; travel to headquarters may be required for training and leadership visits.