AV/ IT Technical Specialist

A-V Services, Inc.; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

ESOP

Health insurance

Life insurance

Dental program

401k

Short-term and long-term disability保险

FSA

HRA

Commuter Benefit Card

Paid vacations

Paid holidays

Job summary

A-V Services Inc. is seeking an Audio/Visual/IT Technical Specialist for on-site support to maintain and operate our IT and AV infrastructure across client engagements in the New York area.

This role emphasizes strong customer service, and hands-on experience with LED walls, large displays, and conferencing systems. The ideal candidate will have an associate degree in a technology-related field and at least three years of AV/IT support experience, with Crestron programming, Webex/Teams

Qualifications

• Experience performing routine maintenance and problem diagnosis for LED/LCD Displays, microphones, speakers, amplifiers, servers, AV cabling, video conferencing equipment
• Experience performing advanced AV related testing and troubleshooting
• Experience reading and utilizing blueprints and audio/video flow diagrams
• Experience programming Crestron touch panels
• Familiarity with networking concepts
• Familiarity with Windows server maintenance procedures
• Familiarity with IT & AV Infrastructure change control practices

Responsibilities

• Understand, troubleshoot, maintain, operate, and enable others on the IT & AV infrastructure
• 30+ Windows, Mac and Linux servers
• Innovation Gallery (LED Wall; 14 9x16 Screens; 3 16x9 Activation Screens)
• Four Huddle Rooms (Webex Room Kit)
• Two Boardrooms (Webex Room Kit)
• Digital Signage (four large screens, 10 Webex Room Navigators)
• Creston Touch Panels
• Collaborate with Engagement Leaders to ensure the IT & AV equipment and rooms are ready for use with Client Engagements
• Collaborate with Engagement Leaders to execute technical aspects of activations in the Innovation Gallery (e.g. switching screens during execution / manual Crestron routing)
• Collaborate with Solution Architect and Lead Technical Specialist in the technical development of Studio showcases (e.g. programming Crestron routing)
• Provide support for MS Teams or Webex meetings using Cisco Room kits or Mac Systems.
• Perform weekly preventative maintenance across the IT & AV Infrastructure
• Identify defective/failed equipment and own issues until resolved
• Assist Lead Technical Specialist in the operation and maintenance of the “Brown” Business Unit network, including maintenance of CISCO 9300 Managed Switches and BlueMarc Firewall
• Assist Lead Technical Specialist in the operation and maintenance of the Innovation Studio Activation Servers, 30+ Servers across Windows 11, Linux, MacOS

Skills

LED/LCD display maintenance

Video conferencing support

Crestron programming

Network basics

Mac/Windows/Linux familiarity

Customer service

Education

Associate degree in technology field

Tools

Crestron touch panels

Webex Room Kit

Cisco 9300 switches

BlueMarc Firewall

Studio Activation Servers

Job description

A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, is seeking an Audio/Visual/IT Technical Specialist for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. The ideal candidate would have an Associates level college degree in a technology related field and/or minimum 3 years of previous employment with AV/iT supports responsibilities in the AV industry.

Technical Specialist to be inspired by what is possible to solve problems leveraging deep expertise; and to generate concrete outcomes that transform their business. Helping our clients and business partners achieve these goals. We’re looking for a Technical Specialist to help us execute this mission. The role is an onsite role to ensure the IT & AV infrastructure is operable to deliver Client and Business Partner Engagements that generate business for our client.

• Understand, troubleshoot, maintain, operate, and enable others on the IT & AV infrastructure
• 30+ Windows, Mac and Linux servers
• Innovation Gallery (LED Wall; 14 9x16 Screens; 3 16x9 Activation Screens)
• Four Huddle Rooms (Webex Room Kit)
• Two Boardrooms (Webex Room Kit)
• Digital Signage (four large screens, 10 Webex Room Navigators)
• Creston Touch Panels
• Collaborate with Engagement Leaders to ensure the IT & AV equipment and rooms are ready for use with Client Engagements
• Collaborate with Engagement Leaders to execute technical aspects of activations in the Innovation Gallery (e.g. switching screens during execution / manual Crestron routing)
• Collaborate with Solution Architect and Lead Technical Specialist in the technical development of Studio showcases (e.g. programming Crestron routing)
• Provide support for MS Teams or Webex meetings using Cisco Room kits or Mac Systems.
• Perform weekly preventative maintenance across the IT & AV Infrastructure
• Identify defective/failed equipment and own issues until resolved
• Assist Lead Technical Specialist in the operation and maintenance of the “Brown” Business Unit network, including maintenance of CISCO 9300 Managed Switches and BlueMarc Firewall
• Assist Lead Technical Specialist in the operation and maintenance of the Innovation Studio Activation Servers, 30+ Servers across Windows 11, Linux, MacOS

Required Skills

• Experience performing routine maintenance and problem diagnosis for LED/LCD Displays, microphones, speakers, amplifiers, servers, AV cabling, digital cameras and Video Conferencing Equipment
• Experience performing advanced AV related testing and troubleshooting
• Experience reading and utilizing blueprints and audio/video flow diagrams
• Experience programming Crestron touch panels
• Familiarity with networking concepts
• Familiarity with Windows server maintenance procedures
• Familiarity with IT & AV Infrastructure change control practices

Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays.

Join Our Diverse and Inclusive Team!

At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique.

Our Commitment to Diversity and Inclusion:

Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements.

Why Work With Us?

• Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued.
• Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success.
• Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas.

Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to AV Services Inc.