Onsite AV Conference Support Tech II: Growth & Benefits

Avidex

New York (NY)

On-site

USD 55,000 - 75,000

Full time

3 days ago

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Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) with employer match

Vacation and sick leave (prorated)

Paid holidays

Volunteer time off

Professional growth

Collaborative environment

Job summary

Avidex is hiring an Onsite AV Conference Support Tech - II in New York to deliver hands-on AV/IT operation, setup, and live support for meetings and events at client sites. You will work with customers, IT teams, and event staff to ensure seamless technical service and meeting success.

The role demands strong troubleshooting, knowledge of Windows/Mac networks, and experience with video conferencing, AV displays, and control systems. The team emphasizes reliability and customer focus.

Qualifications

High school diploma or GED; associate degree or technical training in AV/IT preferred.
2+ years of technical or onsite support experience in the AV/IT industry.
AVIXA CTS certification or ability to obtain within one year.
Experience supporting meetings, conferences, events or other customer-facing AV environments.
Windows and Mac environments and computer networking experience.
Experience operating and troubleshooting video conferencing, AV displays, and integrated systems.
Familiarity with Crestron, AMX, Extron preferred.

Responsibilities

Set up, configure, operate, and support AV/IT equipment for meetings, conferences, and events, including video conferencing, microphones, displays, projection, and audio systems.
Provide Level 2 technical support by troubleshooting AV/IT issues to minimize disruptions.
Coordinate with customers, event teams, IT staff, and other resources to understand requirements and provide AV support.
Support scheduled events, large meetings, and last-minute requests.
Troubleshoot, test, repair, and adjust AV/IT and control systems.
Perform preventive maintenance and routine testing for reliability.
Document issues, repairs, resolutions, and service activity.
Review and manage open support tickets and service requests.
Provide guidance to Level 1 technicians and end users as needed.
Coordinate with vendors for specialized support.