Onsite AV Conference Support Tech - Level 2

Avidex; Fremont (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation plan

Health, dental, and vision benefits

401(k) retirement plan with employer 6

Up to 3 weeks of vacation and 7 days?s

10 Paid Holidays

Volunteer time off

Professional growth opportunities

Collaborative work environment

Job summary

Avidex is seeking an Onsite AV Conference Support Tech - II to install, operate, and maintain AV/IT systems for meetings and events at customer sites. You will work closely with customers, IT teams, event coordinators, and vendors to ensure reliable performance and minimal disruptions.

The role requires hands-on AV/IT experience, strong troubleshooting, and the ability to deliver customer-focused service in dynamic environments. Schedule may vary with events, including occasional weekends.

Qualifications

• High school diploma or GED required; associate degree or technical training in AV, IT, or a related field preferred.
• 2+ years of technical or onsite support experience in the AV/IT industry.
• AVIXA CTS certification or ability to obtain it within one year.
• Experience supporting meetings, conferences, events, or other customer-facing AV environments.
• Working knowledge of Windows and Apple environments and computer networking.
• Experience operating and troubleshooting video conferencing, audio, display, projection, and integrated AV systems.

Responsibilities

• Set up, configure, operate, and support AV/IT equipment for meetings, conferences, and events, including video conferencing, microphones, displays, projection, and audio systems.
• Provide Level 2 technical support by troubleshooting and resolving AV/IT issues to minimize meeting and event disruptions.
• Coordinate with customers, event teams, IT staff, and other technical resources to understand requirements and provide appropriate AV support.
• Support scheduled events, large meetings, and last-minute technical requests.
• Troubleshoot, test, repair, and adjust integrated AV/IT and control systems.
• Perform preventive maintenance and routine system testing to support equipment reliability.
• Document technical issues, repairs, resolutions, and service activity.
• Review and manage open support tickets and service requests.
• Provide technical guidance and assistance to Level 1 technicians and end users as needed.
• Coordinate with vendors or service providers when additional repair or specialized technical support is required.

Skills

AV/IT systems

Conference tech support

Troubleshooting

Audio/Video

Video conferencing

Networking basics

Preventive maintenance

Customer service

Documentation

Cross-functional collaboration

Problem solving

Time management

Education

High school diploma / GED

Associate degree or technical training in AV/IT

Tools

Windows

macOS

Crestron

AMX

Extron

Job description

Position Overview

The Onsite AV Conference Support Tech - II provides onsite technical support, operation, and maintenance of audiovisual (AV) and IT systems at a customer location. Working closely with customers, Avidex team members, IT teams, event coordinators, and technical resources, this role helps ensure systems operate reliably and meetings, conferences, and events receive seamless technical support.

The position is responsible for setting up and operating AV systems, troubleshooting and resolving technical issues, performing preventive maintenance, and providing live support for meetings and events. Success in this role requires hands-on AV/IT experience, strong troubleshooting skills, knowledge of computers and networking, and the ability to quickly resolve technical issues in a customer-facing environment.

Skills & Core Strengths

• AV/IT systems operation and technical support
• Conference, meeting, and event technology support
• Technical troubleshooting and issue resolution
• Audio, video, and control system support
• Video conferencing and collaboration systems
• Computer systems and network fundamentals
• Preventive maintenance and system testing
• Customer-focused service delivery
• Technical documentation and service reporting
• Cross-functional and vendor collaboration
• Problem-solving and attention to detail
• Time management and prioritization

What You'll Do

• Set up, configure, operate, and support AV/IT equipment for meetings, conferences, and events, including video conferencing, microphones, displays, projection, and audio systems.
• Provide Level 2 technical support by troubleshooting and resolving AV/IT issues to minimize meeting and event disruptions.
• Coordinate with customers, event teams, IT staff, and other technical resources to understand requirements and provide appropriate AV support.
• Support scheduled events, large meetings, and last-minute technical requests.
• Troubleshoot, test, repair, and adjust integrated AV/IT and control systems.
• Perform preventive maintenance and routine system testing to support equipment reliability.
• Document technical issues, repairs, resolutions, and service activity.
• Review and manage open support tickets and service requests.
• Provide technical guidance and assistance to Level 1 technicians and end users as needed.
• Coordinate with vendors or service providers when additional repair or specialized technical support is required.
• Follow company and customer safety requirements.
• Perform other duties as assigned.

What We're Looking For

• High school diploma or GED required; associate degree or technical training in AV, IT, or a related field preferred.
• 2+ years of technical or onsite support experience in the AV/IT industry.
• AVIXA CTS certification or ability to obtain it within one year.
• Experience supporting meetings, conferences, events, or other customer-facing AV environments.
• Working knowledge of Windows and Apple environments and computer networking.
• Experience operating and troubleshooting video conferencing, audio, display, projection, and integrated AV systems.
• Experience with AV control systems such as Crestron, AMX, or Extron preferred.
• Familiarity with network-based AV technologies preferred.
• Strong customer service, communication, organization, and problem-solving skills.

Work Requirements

• Schedule may vary based on customer needs, including occasional weekend work.
• Ability to stand, walk, sit, kneel, and crouch as required.
• Ability to lift and carry up to 50 pounds with assistance.
• Ability to work in varying environmental conditions.

About Us

Avidex is a leading player in the audiovisual and IT integration industry, delivering cutting-edge solutions to a diverse range of clients. We pride ourselves on innovation, technical expertise, and a commitment to excellence. As we continue to expand, we are seeking a highly skilled and experienced Onsite AV Conference Support Tech - II to join our team.

What we offer:

• Competitive compensation plan
• Health, dental, and vision benefits
• 401(k) retirement plan with employer match
• Up to 3 weeks of vacation and 7 days of sick time off, both prorated
• 10 Paid Holidays
• 8 hours to volunteer on your favorite cause
• Opportunities for professional growth and development
• Collaborative and innovative work environment

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We believe that diverse perspectives enhance our organization and contribute to innovation, collaboration, and overall success.

Equal Employment Opportunity/M/F/disability/protected veteran status Avidex