Onsite Assistant Housing Manager — Lease & Resident Services

Worcester Housing Authority; Worcester (MA); On-site; USD 36,000 - 51,000; Full time

Job summary

Assistant Housing Manager Belmont at Worcester Housing Authority in Worcester, MA is a Regular Full Time, onsite role. Responsibilities include supporting the Property Manager with rent processing, leasing, inspections, reporting, and delivering exceptional customer service to WHA residents.

The ideal candidate has at least three years in a property management office, strong leadership, and excellent computer skills (Word, Excel, Outlook).

Qualifications

• Minimum of three (3) years of experience in a property management office.
• Demonstrated leadership skills; confident and comfortable in training and providing support, feedback, and supervision to staff to improve morale and motivate success.
• Familiarity with the laws and regulations governing state and federal housing programs, particularly those relating to leases and landlord-tenant relations.
• Ability to read and interpret policies/regulations and communicate them effectively to others.
• Excellent computer skills, specifically in Word, Excel, and Outlook.
• Ability to multi-task, manage priorities, and work effectively in a busy office environment.
• Demonstrated attention to detail and analytical skills; ability to carefully review others’ work and spot errors.
• Exceptional customer service skills; ability to respond professionally and courteously in a busy work environment with frequent interruption.
• High level of ethics, values, integrity, confidentiality, and trust.
• Ability to read, write, type, speak, and understand English well. Bilingual (English/Spanish) candidates preferred.
• Ability to be relied upon to be available for work (this is a full-time, onsite position).
• Ability to spend prolonged periods sitting at a desk and working on a computer.
• Ability to spend occasional time walking, including climbing stairs.
• Ability to occasionally lift up to 15 pounds.

Responsibilities

• Supports the Property Manager and office staff in the collection and processing of monthly rent payments and required resident occupancy documentation and materials.
• Identifies, calculates, and processes fraud/unreported income.
• Assists the Property Manager in enforcing lease provisions, including conducting informal conferences, issuing termination notices, as well as attending court hearings and assisting the Legal Department as requested.
• Reviews and approves resident recertification process.
• Completes, reviews, and/or approves financial transactions.
• Maintains department logs and databases, and produces reports as required.
• Provides exceptional customer service at all times, setting an example for staff.
• Supervises clerical work, including scheduling, training, support, and feedback.
• Conducts apartment unit showings and new resident orientations.
• Participates in unit and grounds inspections.
• Documents and follows-up on maintenance repair requests.
• Participates in various meetings as assigned (e.g. staff, resident, agency, department).
• Represents the Property Manager in their absence
• Performs similar job related duties, as a ssigned.

Skills

Leadership

Training

Customer service

Attention to detail

Multi-tasking

Ethics and integrity

English proficiency

Bilingual preferred

Tools

Word

Excel

Outlook

Job description

Assistant Housing Manager Belmont at Worcester Housing Authority in Worcester, MA is a Regular Full Time, onsite role. Responsibilities include supporting the Property Manager with rent processing, leasing, inspections, reporting, and delivering exceptional customer service to WHA residents.

The ideal candidate has at least three years in a property management office, strong leadership, and excellent computer skills (Word, Excel, Outlook).