Onsite Area Customer Service Coordinator - LA

Ricoh USA, Inc.; Los Angeles (CA); On-site; USD 40,477 - 45,760; Full time

Benefits offered by this job

Medical, dental, life, and disability

401(k) retirement plan

Health Savings Account (HSA)

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. is seeking an Area Customer Service Coordinator in the greater Los Angeles area to support on-site service delivery across multiple client sites. The role covers mail/print, hospitality, front desk, shipping, courier coordination, and fleet management with travel between locations.

You will collaborate with management to improve processes, implement new accounts, and uphold a service-first mindset, delivering exceptional client experiences daily.

Qualifications

• High school diploma required with at least 12 months of relevant work experience.
• Willingness to travel within a 40–50 mile radius.
• Must have a valid driver's license and automobile insurance.
• Strong communication abilities and a customer-centric mindset.

Responsibilities

• Provide coverage across multiple client sites, ensuring high-quality service delivery and operational support.
• Deliver on-site services including mail and print, hospitality, reception/front desk, shipping and receiving, and courier coordination.
• Travel locally to post offices and satellite offices as needed to support client operations.
• Collaborate with management to enhance operational processes using data-driven insights.
• Assist in implementing new customer accounts and service expansions with Field Implementation Managers.
• Maintain a service-first attitude and build positive relationships with clients.

Skills

Customer service

Communication

Data-driven

Education

High school diploma

Tools

Microsoft Office

Job description

Ricoh USA, Inc. is seeking an Area Customer Service Coordinator in the greater Los Angeles area to support on-site service delivery across multiple client sites. The role covers mail/print, hospitality, front desk, shipping, courier coordination, and fleet management with travel between locations.

You will collaborate with management to improve processes, implement new accounts, and uphold a service-first mindset, delivering exceptional client experiences daily.