Onsite AR Specialist — Collections & Payments

Applied Innovation

Grand Rapids (MI)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and life insurance

Short-term disability

Paid vacation and holidays

Paid volunteer time

401(k) retirement plan with company 匹

Onsite fitness center

Growth and advancement opportunities

Job summary

Applied Innovation in Grand Rapids is seeking an Accounts Receivable Administrator – Collections to manage customer accounts, perform collection activities, and support accurate payment processing. The role reports to the Director of Accounting and is an onsite position with standard hours Monday through Friday, 8:00 AM to 5:00 PM.

Ideal candidates have strong attention to detail, excellent communication, and proficiency with Excel.

Qualifications

Strong attention to detail with accuracy and follow-through.
Effective verbal and written communication skills.
Strong organizational and time management abilities.
Ability to work independently while contributing to a team.
Proficiency in Microsoft Office, particularly Excel.
Professional and customer-focused approach handling difficult conversations.

Responsibilities

Monitor outstanding accounts and follow up on past-due invoices.
Contact customers by phone, email, and written correspondence to resolve payment issues.
Maintain professional customer relationships while managing collection activities.
Document collection efforts and elevate unresolved issues as needed.
Process and apply customer payments; reconcile payments to accounts and invoices.
Research and resolve payment discrepancies and variances.
Respond to customer inquiries regarding invoices and balances.
Prepare AR aging reports and collection updates for management.
Assist with month-end and year-end closing activities related to AR.
Ensure adherence to policies and improve AR processes.