Accounts Receivable Administrator- Collections - Grand Rapids MI

Applied Innovation; Grand Rapids (MI); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and life insurance on

Short-term disability

Paid vacation and holidays

Paid volunteer time

401(k) retirement plan with company-m"

Onsite fitness center

Growth and advancement opportunities

Job summary

Applied Innovation in Grand Rapids, MI is seeking an Accounts Receivable Administrator – Collections to manage customer accounts, perform collection activities, and support accurate payment processing, ensuring timely resolutions of outstanding balances.

The role reports to the Director of Accounting and is based onsite at our Grand Rapids headquarters during standard hours, Monday through Friday, 8:00 AM to 5:00 PM. Strong communication and detail orientation are essential to success.

Qualifications

• Strong attention to detail with accuracy in data entry and reconciliation.
• Effective verbal and written communication with customers and internal teams.
• Ability to manage time and prioritize tasks in a fast-paced environment.
• Capable of working independently while contributing to a team.
• Experience with Excel and basic accounting software preferred.

Responsibilities

• Monitor outstanding accounts and follow up on past-due invoices.
• Contact customers via phone, email, and written correspondence to resolve issues.
• Process and apply customer payments and reconcile to invoices.
• Maintain accurate AR records and prepare aging reports.
• Assist with month-end close and respond to customer inquiries.
• Support process improvement and ensure policy compliance.

Skills

Attention to detail

Verbal and written communication

Time management

Independent work

Teamwork

Education

High school diploma or equivalent

Associate degree in Accounting/Finance/Business

Tools

Microsoft Excel

Accounting software

ERP systems

Job description

Applied Innovation is seeking a detail-oriented and results-driven Accounts Receivable Administrator – Collections to manage customer accounts, perform collection activities, and support accurate payment processing. The ideal candidate will have strong communication skills, attention to detail, and the ability to build positive customer relationships while ensuring timely resolution of outstanding balances.

This position reports to the Director of Accounting and is based out of our Grand Rapids headquarters. This is an onsite position with standard working hours Monday through Friday, 8:00 AM to 5:00 PM.

Duties and Responsibilities:

Collections & Account Management

• Monitor outstanding accounts and conduct timely follow-up on past-due invoices.
• Contact customers by phone, email, and written correspondence to resolve payment issues.
• Maintain professional customer relationships while effectively managing collection activities.
• Document collection efforts and escalated unresolved issues as needed.

Payment Processing & Reconciliation

• Process and accurately apply customer payments, including checks, wire transfers, and electronic payments.
• Reconcile payments to customer accounts and invoices.
• Research and resolve payment discrepancies and account variances.

Customer Support

• Respond to customer inquiries regarding invoices, account balances, and payment status.
• Assist customers with billing questions and payment resolutions while providing excellent service.

Reporting & Documentation

• Maintain accurate customer account records and collection documentation.
• Prepare accounts receivable aging reports and collection updates for management.
• Assist with month-end and year-end closing activities related to accounts receivable.

Compliance & Process Improvement

• Ensure adherence to company policies, collection procedures, and applicable regulations.
• Support continuous improvement of accounts receivable processes and workflows.
• Perform other duties as assigned.

Minimum Qualifications:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

• Strong attention to detail with excellent accuracy and follow-through.
• Effective verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to work independently while contributing to a collaborative team environment.
• Proficiency in Microsoft Office, particularly Excel.
• Professional and customer-focused approach with the ability to handle difficult conversations.

Education/License/Experience Requirements:

• High school diploma or equivalent required.
• Associate degree in Accounting, Finance, or Business preferred.
• 1–3 years of experience in accounts receivable, collections, billing, payment processing, or a related accounting role preferred.
• Experience with accounting software or ERP systems (E-Auto experience preferred).

What We Offer:

We offer a comprehensive benefits package, including:

• Medical, dental, and life insurance on your 31st day of employment.
• Short-term disability.
• Paid vacation and holidays.
• Paid volunteer time.
• 401(k) retirement plan with company match program.
• Onsite fitness center.
• Opportunities for professional growth and advancement.